Vista previa de la oferta
Regional Clienteling Manager - FRED
manager · Luxury & Retail
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Education & Language
- Bachelor’s degree or above.
- Fluent in English, Cantonese, and Mandarin, with strong written English and Chinese.
Experience & Know-How
- 5–7 years of managerial experience in clienteling, ideally within the luxury sector (fashion, jewelry, beauty) in a regional context.
- Proven experience in project management and retail community animation.
- Direct in-boutique experience is highly valued.
Technical & Management Skills
- Proficiency in CRM, clienteling, and data analysis tools (Salesforce, Power BI etc.).
- Strong analytical skills to translate complex data into actionable strategic insights.
- Commercial acumen with demonstrated experience in budget management and ROI-driven decision-making.
- Strong understanding of the Hong Kong luxury retail ecosystem (shopping mall networks, landlord-driven opportunities, and premium client acquisition channels).
Personal & Interpersonal Skills
- Demonstrated leadership, influence, and cross-functional collaboration across multicultural teams.
- Excellent communication, presentation, and storytelling skills.
- Client-oriented, entrepreneurial, and proactive mindset.
- Comfortable acting as a client-facing brand representative for high-value clients; existing UHNWI network or relevant partner/agency experience is an advantage.
- Regional mindset with the ability to work across OAPAC markets.