USI-EH27-Delivery Transformation-Change & Learning Lead - Specialist AM

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USI-EH27-Delivery Transformation-Change & Learning Lead - Specialist AM

lead · Consulting

Deloitte Global Consulting Services - Delivery Transformation – Specialist AM

About the team

Global Consulting Services (GCS) works globally across practices and borders to support Deloitte’s Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T) businesses. The team is focused on offering our clients and people the global experience that’s essential in today’s world. Through GCS, we provide innovative solutions for cross-cultural, cross-border challenges our teams may encounter around the world. Leveraging leading-edge tools, methods, and resources, we deliver top-notch service that is applied locally while staying true to our global brand and core values.

Within the Global Consulting Services, the Delivery pillar supports and works with Deloitte Firms to standardize delivery capabilities across their offerings to provide a consistent experience and higher quality to our clients and proactively manage the increasing complexity and lower the risk in our business. The team drives standardization during scoping, estimation and delivery.

Overview of the role

The professional will act as a strategic enabler and advisor to Global Delivery Leaders to help drive Delivery Transformation priorities. They will enable them to make strategic decisions that translates into marketplace impact and growth. The professional will support Delivery Transformation program, Global and Member Firm Delivery Transformation Leaders, to drive communications and learning initiatives.

Key responsibilities

• ·       Work with Global Delivery and member firm Delivery Transformation leaders to drive Delivery Transformation activation through Learning and Change Management initiatives
• ·       Partner closely with Global Learning and Change & Communications teams to manage programs end-to-end, providing Delivery Transformation subject matter expertise to ensure content, messaging, and learning experiences align with strategic priorities
• ·       Drive program management and PMO activities across change and learning initiatives, including planning, milestone tracking, risk management, stakeholder coordination, and reporting to ensure successful execution
• ·       Collaborate with senior leaders and their teams to drive alignment on DT activation initiatives, ensuring consistent messaging and adoption across global and Member Firm audiences
• ·       Lead the development of hypotheses, define key business questions, and conduct quantitative and qualitative analyses to generate actionable insights, measure effectiveness, and inform activation strategies
• ·       Support senior executives in developing executive level documents (PowerPoint presentations, Excel reports) for senior leadership utilizing story boarding skills
• ·       Develop knowledge of Delivery Transformation priorities to share insights and trends as appropriate
• ·       Proactively communicate and collaborate with stakeholders to execute requirements, and provide suggestions/automations to enhance deliverables

Requisite core skills

• ·       Proactive, self-motivated, ability to work independently with minimal guidance and manage multiple projects
• ·       Strong analytical, problem-solving, and critical thinking skills
• ·       Exceptional attention to detail, responsiveness, and strong track record of executing high-impact initiatives
• ·       Strong core consulting skills – i.e. research, financial analysis, business writing, including logical data structuring and proficiency in storyboarding techniques to derive meaningful insights
• ·       Strong project management skills with the ability to lead/co-lead initiatives given aggressive timelines and adapt approaches to different cultures, communication styles, and working styles
• ·       Strong stakeholder management skills, including ability to develop a network among primary stakeholders across the thread/team. Adept at building consensus and taking stakeholders’ perspective into account while forging and maintaining relationships
• ·       Experienced in collaborating effectively across team and career levels, including virtual team environment
• ·       Highly developed personal and professional ethics are expected
• ·       Must possess the ability to handle highest level of confidential information
• ·       Added advantage: Knowledge and previous experience in innovation, strategy & operations, transformational roles
• ·       Added advantage: Write and edit Macros in Excel, create dashboards on Tableau, PowerBI, SharePoint knowledge and familiarity with online meeting platforms like MS Teams and Zoom

Qualifications, experience, work location, and timing

We are looking for a passionate, high energy, and self-motivated individual who is accustomed to working independently and collaboratively on small and large projects in a close-knit team.

• ·       Academic qualification: Master’s Degree like MBA
• ·       Work experience: 6+ years of relevant experience
• ·       Strong track record in reporting, data analysis, or business intelligence roles
• ·       Comfortable working with team members and stakeholders across geographies and time zones
• ·       Work hours: 11:00 AM – 8:00 PM or 02:00 PM – 11:00 PM (expected to be flexible with time zones)
• ·       Hybrid working: The individual is expected to come to the base office location at least 2 days a week as per the hybrid plan

About Deloitte

“Deloitte” is the brand under which independent firms throughout the world collaborate to provide services in a geographic area. These firms are members of Deloitte Touché Tohmatsu Limited DTTL, a UK private company limited by guarantee. With 260,000+ people in over 150 countries, Deloitte member firms serve more than 80 percent of the world's largest companies as well as large national enterprises, public institutions, and successful fast-growing companies

Deloitte Support Services India Pvt Ltd

Enterprise Solutions (ES) at the U.S. India offices are the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. ES gives every client-service business unit access to the best and brightest resources when it comes to support services. More specifically, ES enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S and India professionals, and is continually evaluating and expanding its portfolio

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. Deloitte University (DU): The Leadership Center in India, our state-of-the- art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Deloitte’s Culture

Our positive and supportive culture encourages our people to do their best work every day.  We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.

Corporate Citizenship