Head of Transaction Services, China and Hong Kong

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Head of Transaction Services, China and Hong Kong

lead · Retail & Commercial Banking

Shape the future of transaction banking in Greater China

At ING, we believe banking should enable people and businesses to focus on what matters most. As Head of Transaction Services for Greater China, you will play a pivotal role in driving growth across one of our most strategic wholesale banking product areas, helping clients navigate increasingly complex trade, cash management, and working capital needs.

This is an opportunity to lead a high-impact business, influence regional strategy, and work with clients that operate across global markets.

Role Summary

As Head of Transaction Services (TS), Greater China, you will be responsible for leading and growing ING’s Transaction Services business across Hong Kong and China. You will oversee the development and delivery of solutions across:

• Trade Finance
• Working Capital Solutions
• Payments & Cash Management
• Liquidity and Pooling Solutions

You will drive business growth, deepen client relationships, identify new market opportunities, and ensure the business remains competitive, innovative, and aligned with regulatory requirements.

About the Team

Transaction Services is a key growth engine within ING Wholesale Banking. Our teams support corporate and financial institution clients with solutions that help optimize cash flow, manage risk, improve working capital efficiency, and facilitate international trade.

Working closely with coverage, sector, product, operations, technology, and risk teams across the ING network, you will help deliver seamless and innovative solutions to clients throughout Greater China and beyond.

Key Responsibilities

• Develop and execute the Transaction Services strategy for Greater China in alignment with regional and global priorities.
• Drive client acquisition and strengthen relationships with existing corporate and institutional banking clients.
• Identify market opportunities and respond proactively to industry, regulatory, and competitive developments.
• Partner with coverage and sector teams to increase cross-selling and expand Transaction Services revenues.
• Collaborate with product teams to enhance and innovate transaction banking solutions.
• Build and maintain strong relationships with clients, regulators, and industry stakeholders.
• Deliver sustainable revenue growth while maintaining a strong risk and control environment.
• Ensure compliance with internal policies, risk frameworks, and local regulatory requirements.
• Lead, coach, and develop a high-performing team while fostering collaboration, inclusion, and accountability.

Required Skills and Experience

• Bachelor's degree in Finance, Business Administration, Economics, Engineering, or a related discipline.
• 10–15+ years of experience within Transaction Services, Transaction Banking, or related wholesale banking businesses.
• Strong expertise across trade finance, working capital solutions, payments, cash management, and liquidity products.
• Proven leadership experience with responsibility for business performance and team management.
• Demonstrated success in business development and senior client relationship management.
• Strong understanding of the transaction banking landscape in Hong Kong and China.
• Excellent strategic thinking, analytical, and problem-solving capabilities.
• Strong communication and stakeholder management skills.
• Fluency in English and Mandarin and/or Cantonese.

What We Offer

• A strategic leadership role within a globally recognized banking organization.
• Exposure to regional and global stakeholders across ING’s international network.
• The opportunity to shape the future growth of Transaction Services in Greater China.
• An inclusive, collaborative environment guided by ING’s Orange Code values.
• Professional development opportunities and the chance to work alongside talented colleagues committed to innovation and client excellence.

Equal Opportunity

Don't meet every qualification? We encourage you to apply. Research shows many talented professionals wait until they meet every requirement before applying. If this role excites you and your experience is closely aligned, we'd love to hear from you.

How to Apply

Click the apply button on our careers site and submit your application through Workday.

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About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.