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Helpline Advisor - Fluent English Speaker (Non-Medical)
Insurance
About the role
Are you passionate about making a difference in people's lives during their most critical moments? As a Care Advisor based in our Cairo office, you'll be the trusted first point of contact for our diverse, global client base — including individual policyholders, brokers, and medical providers across the world.
Working within a dynamic, multinational team, you'll deliver outstanding service, coordinate complex cases across departments, and leverage cutting-edge AI tools to ensure every interaction is seamless, accurate, and compassionate.
What You'll Do
- Deliver exceptional customer service — Act as the frontline ambassador for our brand, ensuring every client interaction results in satisfaction and long-term retention.
- Meet and exceed service standards — Commit to a 24-hour turnaround on all written communications (including emails)
- Leverage AI-powered tools — Utilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication.
- Manage a dynamic workload — Multi-task across daily assignments, ad hoc requests, and individual case follow-ups with precision and professionalism (Calls, E-mails & Chat).
- Build expert product knowledge — Develop extensive understanding of our insurance products to provide timely, accurate information to clients worldwide.
- Collaborate across global teams — Work closely with underwriting, claims, medical, and provider network teams across multiple time zones to deliver seamless end-to-end client solutions.
- Maintain accurate case documentation — Record all client interactions, case notes, and outcomes in our systems with attention to detail, supporting audit readiness and continuity of care.
What You Bring
Essential
- Full flexibility to work rotating shift patterns, including nights and weekends
- Bachelor's degree qualification is not required for this role
What We Offer
Our employees are at the heart of everything we do. We recognise that each team member is unique, and we're committed to empowering your professional and personal growth.
- Dynamic & Multinational Environment — Collaborate with colleagues and clients from around the world, right here in Cairo.
- Learning & Development — Access dedicated training programs, including free LinkedIn Learning.
- Competitive Benefits — Performance bonus, comprehensive health insurance, and social insurance in line with Egyptian labour law.
- Flexibility & Balance — Hybrid working model and an open company culture.
- Generous Leave — Annual leave entitlement in accordance with Egyptian labour regulations.
Ready to Make an Impact?
If you thrive in a fast-paced, purpose-driven environment and want to be part of a team that supports people when they need it most — we'd love to hear from you.
Apply now and join us in delivering world-class care, everywhere.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of gender, religion, disability, or background.
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.