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Senior Manager, Client Development
senior · Luxury & Retail
- Minimum 7 years of experience in retail management, marketing, or CRM role, with a focus on client engagement and community building. Experience and understanding of luxury retail and/or service industry preferred.
- Proven ability to mentor, coach, motivate and inspire others through thoughtful leadership, innovation, and creative thinking, with a focus on client engagement.
- Maintain impeccable standards of presentation, service, and experience with a luxury clientele. Demonstrate an attitude of professionalism, confidence, positivity, and reliability in all interactions, both internal and external.
- Proven ability to build strong and lasting relationships with colleagues and clients, build community within stores, and to reinforce CRM culture and best practices through thoughts and actions.
- Ability to communicate clearly and concisely, both oral and written, across teams and with different stakeholders. Excellent presentation skills and the ability to respond to questions in a clear and concise manner. Proficiency in multiple languages preferred but not required.
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail. Ability to multitask and work under pressure as well as self-monitor and prioritize.
- Ability to work a flexible schedule based on business needs which may include evenings, weekends, and holidays. Ability to travel as needed.
- Strong networking and relationship-building skills. Consistently aware of local events to be leveraged for driving business and networking goals.
- Proficiency with Salesforce, SAP, PowerBI, and Microsoft Office software preferred. Familiarity with CRM systems and data-driven marketing strategies.
- Commitment to LVMH behaviors: Be creative and innovative, deliver excellence, cultivate an entrepreneurial spirit, supportive of a culture where people make the difference.