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USI-EH27-DTTL-Specialist-Digital Operations-Hyd

senior · Consulting

Job Title

People Digital & Operations – Specialist

Location & Work Timings:

· Location: USI – Hyderabad
· Shift Timings: 2:00 PM – 11:00 PM (M-T) & 11:00 AM – 08:00 PM (F)

About Deloitte Global

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programmes and services that unite our organisation and enable consistent, high‑quality experiences across the Deloitte network.

The Opportunity

The Senior Analyst plays a critical role within the People Digital & Operations COE and operates as support for the product-owner[KR2] , translating requirements into actionable inputs for technology teams, and ensuring solutions are delivered, adopted, and sustainably operated.

The role partners closely with People COEs, Business SMEs, Product Owners, Technology, PMO, and Change teams to drive value across the full product lifecycle from delivery through to long‑term enhancement and sustainment. While the role carries strong ownership and accountability, it is not a technical configuration role.

What You’ll Do

· Build strong working relationships with DTTL People COEs, Product Owners, Technology, PMO, Change teams, and regional stakeholders to support effective delivery.
· Support global HR initiatives by coordinating workstreams, tracking actions, and helping teams meet key operational and strategic milestones.
· Partner with stakeholders to understand current-state processes, identify gaps, and support future-state process improvements.
· Gather, document, and refine business requirements, user stories, and functional inputs for HR processes and technology enhancements.

· Coordinate and support User Acceptance Testing, including test planning, defect tracking, retesting, and issue follow-up.

· Provide Tier 1 support for the products managed by the team, including triaging, resolving, routing, and escalating technology-related queries in line with established support processes.

· Maintain knowledge articles, process documentation, support materials, and stakeholder updates to promote consistency and self-service.

· Prepare clear presentations, reports, proposals, and status updates for stakeholders and leadership.

· Support change management activities by contributing to communications, training materials, and readiness updates.

· Identify opportunities to improve HR service delivery, case management, user experience, and operational efficiency.

Qualifications & Experience

· Bachelor’s degree or equivalent professional experience.

· 4–6 years of experience in business analysis, HR operations, process improvement, or related support roles.

· Experience supporting HR processes, ServiceNow HRSD, or similar enterprise service management tools.

· Familiarity with SuccessFactors, ServiceNow or similar HR platforms is beneficial.[KR3]

· Demonstrated ability to gather and translate requirements into business requirements and support UAT and defect management.

· Strong stakeholder management, communication, analytical, and organizational skills.

· Experience working in a global or matrixed environment is an advantage.

· Comfortable working in an agile environment and managing multiple priorities effectively.

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities, including exposure to leaders, sponsors, coaches, and challenging assignments to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, WorldClass learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate Citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

[KR1]@Mudaliyar, Shankar Mariappan Perhaps call this People Digital & Operations?

[KR2]@Mudaliyar, Shankar Mariappan who is the business manager? Just trying to understand this part.

[KR3]@Mudaliyar, Shankar Mariappan - this role will predominantly support SNOW, however they will also support SF Career Development & LMS. Perhaps we adjust this to say familiarity with Career Development and/or Learning platforms (SuccessFactors preferred).

FYI @McGonigle, Laura