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Senior Manager, WS Middle Office
senior · Operations
Job Description Apply now Requisition Number: 59335 Job Location: Kwun Tong, HKG Global Grade: Band 6 Work Type: Office Working Employment Type: Permanent Posting Start Date: 20/08/2026 Posting End Date: 20/09/2026 Job Description:Key Responsibilities
Customer Management
• Ensure analysts perform timely resolution of internal & external customer queries.
• Able to escalate customer complaints and propose solutions to resolve them.
• Understands customers’ requirements and able to instil a customer-centric culture in the team.
Transaction Processing
• Understands the various product booking models & able to perform end-to-end DPM MO processing for all DPM products
• Target to decrease processing errors.
• Able to drive quality work within teams and self.
• Drive automation
Control & Risk Mitigation
• Adheres to laid out processes and procedures of the bank while completing process actions.
• Prompt and early escalation of risk issues to Line Managers.
• Identify errors and omissions resulting from routine process actions and able to investigate & promptly resolve GL Suspense and Nostro accounts’ imbalances & breaks.
• Ensure regular updating of process procedures (DOI).
Work Management
• Prioritizes and schedule dept. workload accordingly to meet volume peaks & troughs.
• Organizes leave coverage to ensure adequate resources for work continuity in dept.
• Communicates own work plan issues and escalates potential “Bottlenecks’ to Line Managers.
• Covers and acts as a back up to Line Manager for extended periods in their absence.
People Management
• Supervise a Operations team to deliver department goals.
• Drive staff training and development.
• Conduct “one-to-ones” with junior officers to gather feedback on their progress and work improvements to enhance overall department cohesiveness and efficiency.
Skills and Experience
• Discretionary Portfolio Mgmt. Middle Office Experience is a must
• Product knowledge in Equities, Funds & Bonds
Qualifications
• 10 Years Operational Experience
• 3 Years of Operation Experience in DPM Middle Office
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.