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Coordinator, Engagement & Development
Human Resources
NAAt White & Case, our longstanding dedication to fairness, belonging and professional growth comes to life through our Engagement & Development function. It reflects our commitment to fostering a global workplace culture where our people feel connected, supported and empowered to develop meaningful careers. Led by our Chief Engagement & Development Officer and guided by our Partner-led Engagement & Development Committee, this function ensures coordinated, impactful and accessible programming Firmwide — strengthening performance, enhancing leadership capabilities and reinforcing our shared sense of community.
Role Overview
This temporary Consultant role provides operational support to the E&D Operations team, with a particular focus on three priority projects: the rollout of the new LMS (Workday Learning), the development of new budget and expenditure review processes, the centralization and merging of documents and processes for the combined E&D functions, as well a support for mandatory and compliance training.
The role will assist with project planning and basic budget coordination for E&D, including supporting annual budget preparation, helping to compile and review monthly expenditure reports and coordinating routine interactions with Finance on budget and expenditure processes. The role involves close collaboration within the E&D team, Engagement and L&D colleagues, global and regional committees and other internal stakeholders. It requires clear, practical communication with diverse audiences and effective use of technology and document management to support process improvements and ensure E&D activities are delivered efficiently and consistently during this transition period.
Our Team
The Engagement & Development Team is responsible for:
The professional skills curriculum for lawyers and Business Services professionals
Mandatory and regulatory compliance training
The Firm’s Coaching Office and global mentoring initiatives
Lawyer and Business Services professional participation in committees and Firmwide initiatives
Engagement surveys (e.g. People’s Voice) and other listening mechanisms
Recognition programs
Induction and exit strategies
Global Affinity Networks, which are open to people of all backgrounds
Duties and Responsibilities
Support E&D Operations with annual budget processes, including consolidating budget inputs and helping prepare monthly expenditure reports for review, highlighting key variances and issues.
Support E&D Operations with annual budget processes during the transition period, including consolidating budget inputs and assisting with the preparation of monthly expenditure reports for review, highlighting key variances and issues as directed.
Maintain E&D organizational documentation, including org charts and role descriptions, ensuring files are accurate, updated and stored in a central, easily accessible location to support the merging of Engagement and L&D materials.
Coordinate and maintain the central filing system for the E&D team via iManage, applying agreed structures and practices to support effective information management and the centralization of documents across the combined functions.
Support the development and implementation of improvements to E&D processes, tools and ways of working by following updated procedures related to the merger and sharing practical suggestions for streamlining tasks and documentation.
Use available technology and data tools, including Workday Learning and iManage, to help simplify workflows, improve reporting quality and support efficient delivery of E&D and Engagement activities during the six-month workload increase.
Provide coordination support to the Firm’s affinity groups and women’s networks, including assisting with professional development activities, tracking follow-up actions and preparing tailored communications under guidance from relevant leads.
Assist with planning and logistics for periodic events and programs across offices for Global Engagement Initiatives, including internal and client-facing speaker series, ensuring arrangements are in place and aligned with event requirements.
Provide administrative support for sponsorships of professional conferences and events linked to Global Engagement Initiatives, including attendee outreach and registration, invoice processing and coordination with Marketing on materials.
Help with the administration of compliance and mandatory training programs in Workday Learning as part of the LMS rollout, including course setup, scheduling, enrollment and tracking completion for participants.
Monitor completion of Compliance training programs in Workday Learning, ensuring accurate records of attendance and certification status and following up on outstanding completions as directed by the Engagement and L&D teams.
Support the development, deployment and user acceptance testing (UAT) of eLearning modules in Workday Learning by uploading content, checking accessibility and confirming alignment with organizational requirements, specifically for third-party courses from SkillBurst and VinciWorks.
Coordinate logistics with internal stakeholders — including Events, office reception and concierge, HROD L&D, audio-visual, technology, catering, facilities and travel agency teams — to support the delivery and rollout of Compliance training programs.
Assist with the production of program materials, management of digital resources and tracking of budgets and expenses for training programs, including processing vendor invoices and maintaining documentation for key external vendor relationships.
Maintain and update iManage workspaces, Connect intranet pages (where applicable), ServiceNow knowledge articles and Firm calendars to ensure program and event records, trackers and merged documentation remain current.
Monitor ServiceNow cases related to training and LMS rollout, escalating queries as appropriate and helping ensure timely resolution during the transition period.
Qualifications
Demonstrated interest in talent engagement, professional development and affinity or diversity initiatives in the workplace, with a strong client service mindset.
Clear and confident communication skills, both written and oral, with the ability to provide accurate information and updates to different audiences and work effectively with colleagues at various levels.
Ability to deliver reliable, high-quality work under pressure, with strong time management, organizational and task management skills and close attention to detail when handling multiple priorities and tight deadlines.
Experience working collaboratively in a professional services or similar fast-paced environment, with an inclusive, culturally sensitive and team-oriented approach to building strong working relationships.
Good awareness of business and operational needs, with the ability to understand Firm priorities and apply this insight when supporting E&D, engagement and training activities.
Strong Excel skills and good proficiency in Word, PowerPoint and core systems such as LMS platforms (e.g. Workday Learning), iManage, intranet and basic CRM or database applications to support reporting, documentation and information management.
Proven ability to use technology and systems to streamline administrative tasks, maintain accurate records and support efficient processes, particularly in relation to data management, document filing and training coordination.
Proactive and resourceful, able to work on own initiative within clear guidelines, with a willingness to contribute practical suggestions for improving processes and ways of working during the transition period.
Experience supporting project coordination and logistics, including events, training programs or similar initiatives, ideally within a legal or professional services organization.
Degree-level education or equivalent experience, with at least two years’ experience in an administrative or coordination role in a complex, fast-paced setting.
Flexible, committed and enthusiastic, with the ability to work occasional evenings and weekends where needed to support global events, training rollouts and time zones.
Location and Reporting
This position is based in the Firm’s London office.
Our standard office hours are 09:30-18:00, with a requirement for 4 days (Monday to Thursday) in the office per week.
This role reports to the Advisor, Engagement and Development (Global) with an indirect reporting line to the Associate Director, Engagement and Development (Global).
What We Offer
When you join us, you’ll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values—to be pioneering, united and human—and we believe that you’ll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential. We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a business development professional, and our benefits are designed to support your changing needs and priorities across different life stages.
Firm Benefits
Private medical insurance
Pension plan with matched employer contribution up to 7.5%
Yearly wellbeing fund
Income protection
Holiday purchase
Life insurance
Critical Illness insurance
Private GP services
Travel insurance
Dental coverage
Cycle to work
Holiday purchase (available during annual enrolment)
This role reports to
Associate Director, Engagement & DevelopmentEqual Opportunities
White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.
The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
Note to Recruitment Agencies
Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.