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Product Delivery Manager - Healthcare Payments - Vice President
senior · Operations
You will lead delivery activities across the full lifecycle: intake, scope shaping, operational readiness, training and communications, go-live execution, early adopter management and post-launch monitoring. This role requires strong program leadership, comfort navigating complexity, and a continuous-improvement mindset to improve speed-to-market while maintaining quality and control.
As a Vice President, Product Delivery in Healthcare Payments, you are accountable for the end-to-end delivery and launch of new products and significant enhancements/changes across the healthcare payments portfolio. You will translate product intent into executable delivery plans, drive cross-functional alignment, and ensure every launch is operationally ready—supported by clear governance, documented processes, risk-informed decisioning, and measurable outcomes.
J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale. Through embedded integration, they streamline operations, reduce friction, and improve the consumer experience.
Job responsibilities
- Lead end-to-end product launch delivery for new and enhanced/changed healthcare payments products, from intake through go-live and post-launch stabilization.
- Build and manage integrated launch plans across Product, Technology, Operations, Implementation/Service, and client-facing teams; drive clear milestones and acceptance criteria.
- Manage dependencies across platforms, vendors, and partner teams and proactively communicate key milestones at an executive level
- Lead product operationalization: ensure procedures, support models, controls, and handoffs are defined and executed prior to launch.
- Coordinate change readiness for internal stakeholders and clients (training, communications, documentation, FAQs).
- Establish launch reporting and metrics (delivery progress, readiness status, operational KPIs, adoption/performance signals) and communicate updates to senior stakeholders.
- Facilitate launch retrospectives and drive measurable continuous improvement to tooling, processes, and cross-functional ways of working.
Required qualifications, capabilities, and skills
- 5+ years of experience (or equivalent expertise) in product delivery, go-to-market or product management.
- Demonstrated success leading end-to-end launches for new products and major enhancements in a cross-functional environment.
- Strong delivery fundamentals: planning, dependency management, governance, and executive-level status reporting.
- Proven ability to drive change readiness and operationalization (process design, training, support models, documentation).
- Strong stakeholder management skills, including influencing without authority and managing competing priorities.
- Strong analytical and problem-solving skills; ability to define metrics and use data to drive decisions and continuous improvement.
- Excellent written and verbal communication; can simplify complexity for varied audiences.
Preferred qualifications, capabilities, and skills
- Healthcare payments experience (e.g., payer/provider payments, claims/disbursements, remittance/ERA/EFT, virtual cards, or adjacent workflows).
- Strong data literacy (dashboards, KPI definition, post-launch monitoring) and comfort partnering with analytics teams.
- Payments or healthcare experience a plus.