Senior Operations Manager

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Senior Operations Manager

senior · Operations

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services supports all Lines of Business and control functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services

Process Overview*

The CFO India platform provides offshore finance delivery and transformation support to Line of Business (LOB) and Enterprise Finance teams, delivering end‑to‑end CFO capabilities across financial accounting and close, financial control and compliance, financial planning and analysis, management and regulatory reporting, financial operations, finance systems, and finance change and ledger modernization initiatives

Our group supports the Strategic Forecasting and Expense Management (SFEM) teams across Data Enablement, Control functions around Data Management, building Dashboards with understanding of the financial numbers, project management and data analysis.

Job Description*

The individual is intended to provide advanced technical leadership, domain expertise, and day-to-day guidance across the reporting and data solutions lifecycle for the Enterprise Expenses Data Enablement and Reporting Team.

This individual will serve as the technical anchor for the team, ensuring the delivery of high-quality, scalable, and sustainable reporting solutions while strengthening collaboration across global delivery teams.

The candidate will be responsible for Data Transformation, project management and Control function to ensure accurate numbers are available for the end-user for the Enterprise Consumer Banking, Wealth, and Investment management business, and in addition will be responsible for analysis of data for decision making by senior leadership.

• Learn and deliver new technologies like: Bring impactful experience in financial reporting, finance data management, and reporting technology, with deep expertise in Starburst; Tableau, Alteryx, SQL, automation frameworks, and emerging AI-enabled capabilities.
• Work directly with raw data feeds and translate complex business requirements into robust data and reporting solutions while driving architectural decisions that support long-term scalability and operational efficiency.
• Lead discussions independently and influence the senior leaders on the defined solutions.
• Provide hands-on technical leadership and mentorship to both US and GBS team members, helping resolve complex data challenges, evaluate alternative solution approaches, and promote consistent development standards and best practices.
• Lead workstreams horizontally across the team, ensuring adherence to technical standards throughout the design, development, testing, and deployment lifecycle.
• Maintain ownership of critical production reporting tools and drive continuous enhancements to reporting platforms, user interfaces, and onboarding processes.
• Provide technical feasibility assessments and solution support for Efficiency initiatives, AI, management reporting reduction programs, automated reporting solutions (Alteryx and other technologies), and broader SFEM CFO team.
• The responsibility will include process management to achieve sustainable, accurate and well-controlled results.
• The candidate will be responsible for transforming business requirements into automated solutions supporting the multiple business leaders.
• The individual will play a key role in the team responsible for analyzing the requirements, independently work with business and technology and manage multiple projects in parallel by ensuring adequate understanding of the requirements to deliver data analysis solutions.
• These projects would be complex and time critical, which would require the candidate to comprehend & evaluate the strategic business drivers to bring in efficiency through automation of existing reporting packages or codes.
• The work would be a mix of standard and ad-hoc deliverables based on dynamic business requirements.
• Technical competency is essential to build processes which ensure data quality and completeness across all projects / requests related to business.
• Candidate should have a clear understanding of the end-to-end process (including its purpose) and discipline for managing and continuously improving those processes.

Responsibilities*

• Improved solution quality and architectural governance.
• Faster delivery of reporting and data solutions.
• Enhanced automation and innovation capabilities.
• Reduced dependency on ad hoc escalations and rework.
• A more resilient and effective follow-the-sun support model across global teams.
• Stronger support for strategic expense management and reporting transformation initiatives.
• Enhancing GBS footprint within Enablement team
• Responsible for individually driving the projects including testing, validations and enhancement management.
• Understand business requirements and translate those into deliverables.  Support the business on periodic and ad-hoc projects.
• Managing and improving the work: develop full understanding of the work processes, continuous focus on process improvement through simplification, innovation and use of emerging technology tools, and understanding data sourcing and transformation.
• Managing risk: managing and reducing risk, proactively identify risks, issues and concerns and manage controls to help drive responsible growth (ex: Compliance, Operational – SAFER, Self-Identified Audit Issues, procedures, data management, etc.), establish a risk culture to encourage early escalation and self-identifying issues.
• Effective communication: deliver transparent, concise, and consistent messaging while influencing change in the teams.
• Be a key contributor to business initiatives that require subject matter expertise.
• Extremely good with numbers and ability to present various business/finance metrics, detailed analysis, and key observations to Senior Business Leaders. 

Requirements*

Education*

MCA or BTech

Experience Range*

12+ years of relevant work experience in Synergies and Automations, Data Analysis in Banking industry. Exposure to Consumer banking or Wealth/Investment Management businesses would be an added advantage.

 Foundational skills*

• Strong Analytical skills; Data understanding and manipulation.
• Technical expertise in new AI methodologies
• Prior Banking and Financial services industry experience, preferably Retail banking and/or Wealth/Investment Management
• Strong communication skills (both verbal and written), Interpersonal skills and relationship management skills to navigate the complexities of aligning stakeholders, building consensus, and resolving conflicts.
• Proven ability to manage multiple and often competing priorities in a global environment.
• Ability to drive strategic initiatives with a track record of successful change management.
• Manages operational risk by building strong processes and quality control routines.

Desired skills

• Ability to effectively manage multiple priorities under pressure and deliver as well as being able to adapt to changes.
• Able to work in a fast paced, deadline-oriented environment.
• Hands‑on experience using Microsoft 365 Copilot or equivalent generative AI tools to accelerate writing, analysis, and presentation of business deliverables.
• Sound judgment and risk awareness, including the application of appropriate checks, controls, and human review when leveraging tools, data, or automated outputs.
• Ownership and accountability for end‑to‑end outcomes, quality, and timelines, with proactive escalation of risks and issues
• Accurate and well-controlled mindset – ensure the numbers derived out of the transformation are accurate and can be utilized for business decision making.
• Problem‑solving mindset, with the ability to analyze complex issues, apply sound judgment, and propose practical solutions in ambiguous or evolving situations.

Work Timings*

12:30 pm to 9:30 pm (will require stretch 7-8 days in a month to meet critical deadlines)

Job Location*

Mumbai/ Gurugram