Lead End User Computing Engineer

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Lead End User Computing Engineer

lead · Operations

Job Description

What is the opportunity?

As Lead End User Computing Engineer, you will be a strategic technical leader and subject matter expert responsible for RBC's enterprise MECM/SCCM infrastructure. You'll lead a team of engineers while designing, developing, implementing, and maintaining the global MECM platform that supports 150K+ assets across the organization. In this role, you'll drive key strategic infrastructure projects, ensure compliance with CUSO regulatory requirements, and deliver scalable solutions that enable the enterprise to operate efficiently at scale.

What will you do?

• Lead and mentor a team of engineers, providing technical guidance, performance management, and fostering a culture of technical excellence
• Oversee strategic initiatives including design and build of a secondary dev/test MECM environment, execution of OS upgrades, and implementation of RBC compliance standardization
• Triage and resolve escalated MECM incidents; serve as subject matter expert for infrastructure troubleshooting, MECM log analysis, and peer team support
• Maintain global MECM infrastructure health through monitoring, SQL and application maintenance job oversight, and client health support across workstations and servers
• Engineer and manage thousands of Windows platform configurations to ensure they work seamlessly together while meeting CUSO regulatory standards and compliance requirements
• Plan and execute change records for deployments, infrastructure changes, maintenance, and new feature implementations
• Manage application compliance activities including TSS and TCVM attestation, artifact management, access approvals, and disaster recovery and BCP execution

What do you need to succeed?

Must-have

• 12–15+ years of hands-on SCCM/MECM experience including infrastructure upgrades, configuration management, endpoint protection, health monitoring, and enterprise support
• Proven experience leading technical teams in enterprise environments with strong communication skills to mentor engineers and align technical solutions with business priorities
• Experience managing enterprise-scale environments with 10,000+ assets
• Deep expertise in Windows client platform configurations and ability to engineer solutions where multiple toolsets work together seamlessly
• SQL and PowerShell programming proficiency to create customized queries, Power BI reports, and extract data from large MECM databases

Nice-to-have

• Proficient in using ServiceNow for Incident, Change, and Problem Management
• Experience in banking or another regulated environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

The expected salary range for this particular position is $90,000 - $160,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.