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Client Advisor, Client Services- French
mid · Sales & Business Development
This is an exceptional opportunity for individuals who are passionate about luxury, bring a strong commercial mindset, and thrive in a fast-paced, client-focused environment. This position is based on-site in Irving, Texas.
The ideal candidate will offer:
- Language Proficiency: Exceptional written and verbal communication skills in both French and English, with the ability to support the Canadian market at a high level across multiple service channels.
- Experience: 3–5 years of customer service experience, preferably in a retail or luxury environment, with a proven track record in service, sales, and quality performance.
- Commercial Mindset: Strong commercial acumen with the ability to identify opportunities to upsell and cross-sell while delivering an elevated client experience.
- Technical Proficiency: Strong technical aptitude and agility, including the ability to navigate multiple systems simultaneously, such as CRM platforms, Salesforce, Genesys, MS Office, My Repair, and UPS.
- Interpersonal Skills: A demonstrated ability to remain composed under pressure, de-escalate challenging situations, and build trust with clients and colleagues alike.
- Organizational Skills: Excellent organizational and time-management skills, with a proactive, solution-oriented, and detail-oriented approach to managing priorities and ambiguity.
- Work Environment Readiness: The ability to work effectively with minimal supervision in a home or office setting, including access to home internet speeds of at least 50 MBPS and a secure private workspace for remote work as needed.
- Leadership Potential: The confidence and capability to provide peer support, queue guidance, and mentorship, with potential for future development into Team Lead or Senior Specialty Advisor roles.