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Intelligent Technology Operations Technical Delivery Lead

lead · Operations

Job Description

Purpose of the role

To manage the efficient delivery of large-scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget and quality requirements. 

Accountabilities

• Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints.
• Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations.
• Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high-quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies.
• Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges.
• Management of change requests and communication with stakeholders throughout the project lifecycle.
• Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms.
• Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving deliver outcomes and to foster a culture of continuous learning, technical excellence and growth.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Intelligent Technology Operations Technical Delivery Lead at Barclays, where you will drive strategic transformation across Technology Operations and IT Service Management—the backbone of the bank's operations responsible for maintaining service availability, reliability, resilience and operational stability. You will lead complex, cross-functional initiatives spanning observability, AI-enabled operations, event intelligence, SRE and automation, translating strategy into execution and ensuring measurable business outcomes through strong stakeholder alignment, delivery leadership and operational adoption.

To be successful as Intelligent Technology Operations Technical Delivery Lead, you should have experience with:

• Enterprise Technology Transformation Delivery – leading complex, cross-functional technology transformation programmes from strategy through execution and adoption.

• Strategic Delivery Leadership & Navigating Ambiguity – Demonstrated ability to operate in complex and evolving environments, synthesising inputs from multiple stakeholders, delivery teams and business priorities to identify interdependencies, connect the dots, and translate ambiguity into clear, targeted and executable delivery plans.

• Technology Operations & Engineering Practices – strong understanding of modern technology operations, including monitoring, observability, SRE, automation, event management, GenAI, with the ability to translate technical capabilities into business outcomes.

• Stakeholder Influence & Communication: Strong influencing skills with the ability to align multi-faceted stakeholders across business units and technology teams, drive outcomes without direct authority, and communicate complex multi-stream delivery, risks, dependencies and benefits to executive audiences.

Some other highly valued skills & experience include:

• GenAI, Site Reliability Engineering (SRE) and AIOps transformation delivery.

• Leading organisational change, talent development, and workforce transformation to build the capabilities, behaviours and operating models required to sustain adoption of strategic change in line with long-term business outcomes.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The role is based out of Pune.