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[TRAPAC] - Demand Planner LANCOME
mid · Operations
The Opportunity
We are looking for a highly analytical, collaborative, and pro-active Demand Planner to join our Travel Retail Supply Chain team, specifically focusing on our significant luxury division Business Units (BU) & Brands.
This pivotal role is responsible for the sales forecast process and driving the business growth of our iconic brands in a truly global context alongside with Marketing, Finance and Sales team while playing a critical part in ensuring product availability and optimizing inventory.
Key Responsibilities
As a Demand Planner for a significant Business Unit and brands in the Travel Retail business, you will:
- Develop and Maintain Accurate Demand Forecasts:
- Analyze Sell-in, Sell-out and Stock-in-Trade to identify trends in demand, potential risk or opportunity and corresponding actions plan.
- Coordinate with sales, marketing and finance on building demand forecast and ensure forecasting process is being followed by all relevant parties.
- Ensure the sales forecast consistency, through the building of a consensus between the commercial forecasts, the financial trend and the sales history.
- Manage forecast PBI/FM tools
- Contribute to budget and trend construction.
- Drive Collaboration and Consensus:
- Lead monthly forecast review meetings with Sales, Marketing, Finance, and the BU Brand team to achieve a collaborative consensus forecast.
- Challenge and consolidate the promotions, launches and POS material sales forecasts built by the Sales and Marketing teams
- Act as a key interface between commercial teams and the wider supply chain, ensuring forecast accuracy reflects commercial realities and operational capabilities.
- Enhance the Sales & Operations Planning (S&OP) Process:
- Actively contribute to the monthly S&OP cycle by providing robust demand plans, highlighting key assumptions, risks, and opportunities for Business Unit.
- Prepare and present detailed forecast analyses and recommendations to support strategic decision-making.
- Optimize Inventory and Service Levels:
- Collaborate with Supply Planning teams to translate demand forecasts into optimal inventory strategies, ensuring high service levels while minimizing excess stock and obsolescence across the Brand categories – Skincare, Makeup, Fragrances, etc.
- Monitor product lifecycle (introduction, growth, maturity, decline) and adjust forecasts to manage phase-in/phase-out effectively.
- Analyze and monitor Excess and Obsoletes to drive Inventory Quality.
- Prepare for co-pack planning.
- Analyze Performance and Drive Continuous Improvement:
- Regularly track and analyze forecast accuracy, bias, and forecast error.
- Identify root causes of forecast deviations and implement corrective actions and process improvements to enhance overall forecast reliability (including baselines, launches, promotion)
- Transversal responsibilities: The role includes transversal responsibilities such as process improvements and projects.
Key Skills & Qualifications
- Experience:
- Minimum 4-6 years of progressive experiences in Demand Planning, preferably at FMCGs with multiple SKU’s.
- Strong Analytical & Technical Skills:
- Proficiency in advanced Excel (pivot tables, VLOOKUP, complex formulas) is essential.
- Hands-on experience with SAP, Futurmaster is a plus.
- Communication & Collaboration Skills:
- Excellent written and verbal communication skills, with the ability to clearly articulate complex information to diverse audiences.
- Strong influencing and negotiation skills, capable of building consensus among cross-functional teams.
- Ability to present data and insights in a clear, concise, and compelling manner.
- Problem-Solving & Adaptability:
- Proactive, solution-oriented mindset with the ability to identify issues, analyze root causes, and implement effective solutions.
- Highly adaptable and comfortable working under pressure in a dynamic, fast-paced, and international environment.
- Continuous improvement mindset.
- Organizational:
- Highly organized, detail-oriented, and able to manage multiple priorities and deadlines effectively.
- Education:
- University graduated or above, preferable in Logistics, Supply Chain Management, Business or related discipline
- Language:
- Fluency in English is essential