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Vice President, Product Delivery Manager - Corporate Responsibility (CR) Technology
lead · Technology / Software Development
Build technology that helps JPMorganChase deliver meaningful community impact at scale. In this role, you’ll drive predictable, high-quality delivery across a Salesforce-based product suite that supports grants, employee engagement, and relationship management.
As a Product Delivery Manager with in Corporate Responsibility Technology (Corporate Technology), you will lead end-to-end delivery outcomes for Morgan Impact (Grants) and Employee Engagement & Volunteerism (EEV) products, partnering closely with Product Management to deliver customer value through a scalable, resilient Salesforce ecosystem. You will champion inclusive collaboration across technology, operations, data, controls, and business stakeholders, ensuring delivery is transparent, measurable, and aligned to strategic roadmaps.
Job Responsibilities
- Partners with Product Managers to translate product strategy and roadmaps into delivery plans, milestones, and measurable outcomes.
- Owns delivery governance across the Salesforce portfolio (Grants, EEV, CRM), including scope, forecasting, dependencies, risks, and issue resolution.
- Drives cross-functional execution alignment across engineering, operations, data, and business partners to secure priority, sequencing, and commitment clarity.
- Establishes delivery transparency through executive-ready reporting (status, RAID, capacity, burn-up/down, throughput, cycle time, defect trends, and release readiness).
- Leadsrelease planning and coordination across environments, change/release processes, and operational readiness (communications, training, and support handoffs).
- Serves as the Agility Lead for the Salesforce product suite, reinforcing consistent agile practices and strong backlog hygiene with Product and Engineering.
- Facilitates quarterly/PI planning (or equivalent), sprint planning, backlog refinement, demos, retrospectives, and cross-team synchronization.
- Improves delivery flow and team health by identifying bottlenecks, strengthening estimation/forecasting, and enabling continuous improvement routines.
- Coaches teams and stakeholders on outcome-based planning, pragmatic agile execution, and effective operating rhythms across product, engineering, QA, and release management.
- Coordinates portfolio-level dependencies and shared platform considerations (shared objects, integrations, environment strategy, and governance) across products and teams.
- Embeds quality, controls, and auditability into delivery by aligning acceptance criteria, test strategies, documentation, approvals, and production support readiness.
Required Qualifications, capabilities, and skills
- 7+ years of experience in technology delivery, product delivery, agile delivery, or technical program delivery in a complex enterprise environment.
- Demonstrated experience delivering Salesforce-based products (Sales Cloud, Service Cloud, and/or custom platform implementations) with coordinated release planning.
- Advanced knowledge of end-to-end product/delivery life cycle practices, including discovery-to-delivery integration, release readiness, and value management.
- Strong agile delivery leadership experience, including facilitation of ceremonies and planning events (Scrum and/or Kanban) and continuous improvement practices.
- Proven ability to manage delivery across multiple workstreams, balancing competing priorities while maintaining predictable outcomes and stakeholder alignment.
- Proven ability to define, track, and improve delivery and product health metrics (e.g., throughput, cycle time, predictability, defect trends, reliability indicators).
- Strong risk, controls, and governance orientation, including documentation discipline, approval workflows, and audit-ready delivery practices.
- Experience with delivery tooling and reporting (e.g., Jira and Confluence or equivalent) to maintain transparent operating rhythms and decision logs.
- Technical fluency to collaborate on architecture, integrations, environments, and operational readiness within a Salesforce ecosystem.
- Excellent written and verbal communication skills, including executive-ready status updates, decision documents, and stakeholder-facing narratives.
Preferred Qualifications, capabilities, and skills
- Experience leading delivery across multiple agile squads and coordinating portfolio-level planning for a product suite.
- Salesforce ecosystem familiarity, including platform governance, environment strategy, DevOps/release practices, and integration patterns (APIs/middleware).
- Experience supporting products related to community impact, grants management, employee engagement/volunteerism, or CRM/case management.
- Familiarity with scaled agile concepts (e.g., PI planning and cross-team dependency management) applied pragmatically in regulated environments.
- Relevant certifications: Certified ScrumMaster (CSM), SAFe certifications, PMI-ACP/PMP, Salesforce Admin, or Platform App Builder.
- Experience partnering with Information Security, Architecture, Data, Controls, and Operations teams to improve resiliency and stability outcomes.
- Experience managing vendors/implementation partners with performance tracking and integration into internal delivery operating models.