Vista previa de la oferta
Quality Assurance Officer
mid · Retail & Commercial Banking
Follow your heart. Use your head.
Money always puts something in motion. At Triodos Bank, with around 1,800 employees, we make money work for positive social change. Inspired by this mission, we have been financing companies, organisations and projects striving for positive social, environmental and cultural change for almost 40 years. We are enabled to do so by savers and investors who want to contribute to a fair, sustainable and humane society. We invest only in the real economy and do not deal in complex financial products. We also make it a point to know all sustainable entrepreneurs who choose to bank with us.
People make the difference: we are well aware of that at Triodos Bank. Together, we actively contribute to a sustainable society, and of course this starts with our co-workers. Several regular moments of reflection and our systematic focus on personal development help ensure that together we can make that difference. We keep each other on our toes and are all committed to Triodos Bank's mission.
In the KYC&FC department at our Head Office within the team Quality and Effectiveness, we are looking for a professional who enjoys the challenge:
Quality Assurance Officer KYC & Financial Crime
How you will make a difference
You will help us 'finance change to change finance', by developing, improving, implementing and executing our KYC & Financial Crime Quality Assurance Framework. For the team, we are looking for someone to carry out the work mainly for our office in Belgium, among others.
In this role, you will:
- Autonomously perform quality assurance activities covering all financial crime processes, with an emphasis on CDD, Sanctions, Customer Activity Monitoring and Fraud.
- Identify in a risk-based manner, instances of non-compliance with KYC policies and procedures and report these and escalate issues as necessary.
- Regularly Engage with the local KYC&FC Operating Unit to constructively share cases, dilemmas, and knowledge
- Ensure that findings are communicated in a supportive manner, considering development needs and ensuring that findings are communicated to all relevant stakeholders such as the KYC&FC Operating Units and Compliance.
- Contribute to proposals for improvements to existing processes and policies to ensure Triodos Bank remains compliant with legal and regulatory requirements and identify gaps in non-compliance where necessary.
- Perform delegated activities to support the identification and evaluation of risks, issues.
- Support the team leader in collecting, preparing, analysing and finalising reports for submission to relevant risk forums and committees with a focus on topics of specific interest to the Belgian sector.
What do you bring?
Your unique potential and your values are most important to us. We seek people who are self-aware and think holistically, always aware of their impact on society, the environment and the economy.
To be successful in this role, you must have:
- A bachelor's or master's degree, preferably in law, criminology, business economics or equivalent experience.
- Extensive knowledge and experience in KYC and financial crime.
- Experience in providing training, coaching and feedback with a track record of improving quality standards within an operational environment.
- Skilled in collecting and using management information data.
- ACAMS qualification (or similar body) related to financial crime or willingness to complete it within the first 12 months of your position.
- A passion for crime fighting and a strong customer focus.
- Excellent oral and written communication skills.
- Speaking and writing French is preferred in addition to Dutch
- Excellent proficiency in English
- Demonstrable affinity with Triodos Bank's mission and values.
You want to make an impact
Impact on society is priority number one, both for us as a bank and for you as Quality Assurance Officer. The fact that Triodos also offers attractive and fair terms of employment is a nice bonus. This includes:
An inspiring work culture
The most important thing about working with us is being part of a community that is changing the world for the better. We are constantly improving our work culture to create conditions where everyone can thrive, so that you are able to:
- find a sense of meaning in your work
- create positive energy and impact with your colleagues
- build mutual trust and respect in working relationships
- find satisfaction on a professional and personal level
And, of course, a good salary and nice working conditions (based on Belgian legislation):
- An annual salary between €54.803 and €75.354 based on a 37 hours workweek
- an attractive salary package (meal & ecovoucher; group & hospitalization insurance;100% reimbursement of commuting costs; Company bicycle )
- flexible working hours and the opportunity to work from home
- 32 days of paid annual leave
- a range of education and training opportunities
Does that sound interesting?
If you feel you want to make a difference, don't hesitate to apply for this position. Although this is a Head Office position, working at our Belgian location is an option.
Everyone is welcome with us. Our culture is based on values that put both society and the individual at the center. We are committed to equality and diversity and we value everyone's perspective. We strive to create an environment where all employees and our wider community feel safe and engaged.
The closing date for your cover letter is:10 August 2026
If the position interests you but you still have questions, please contact us: Emmelie.vanDam@triodos.com.