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USI-EH27-HC-IIO-BPaaS- Operations Associate Vice President_Payroll Ops
senior · Human Resources
HUMAN CAPITAL
The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.
Looking for a world of opportunities and a fulfilling career?
Position :Operations Associate Vice President
This is a senior leadership role within Deloitte's Human Capital Offering Portfolio, anchored in India and focused on delivering world-class Multi-Process HR Outsourcing (MPHRO) services to US-based and global clients. The incumbent will serve as the strategic and operational backbone of India-based full hire-to-retire lifecycle services.
This role goes beyond HR leadership — it is a C-Suite-facing position that bridges the operational depth of India delivery centers with the commercial and regulatory complexities of the market. You will shape how Deloitte's operations evolve as a center of excellence for HR and Payroll Outsourcing, leveraging technology, talent, and process innovation to drive measurable client value.
This is a rare opportunity to lead a high-impact practice at the intersection of global delivery, cutting-edge HR technology, and the world's largest HR outsourcing market. You will shape how a world-class delivery organization serves clients — not just operationally, but strategically — driving transformation that matters at scale.
Work you’ll do:
· Strategic Foresight & Thought Leadership: Drive the long-term vision for India-based MPHRO delivery, providing thought leadership on agentic AI, RPA, and GenAI integration. Advise US clients on leveraging India delivery as a strategic advantage beyond cost arbitrage.
· Go-to-Market & Pricing Strategy: Architect go-to-market strategies and commercial models for US clients, lead end-to-end pursuit activities (RFP/RFI to contract closure), and develop differentiated service bundles that showcase India's delivery strengths — 24/7 support, multilingual capabilities, and deep technology talent.
· HR Services Transition & Transformation: Lead zero-disruption transitions of clients' HR and payroll functions. Develop transition playbooks, SOPs, and hyper care frameworks, and drive process reengineering beyond lift-and-shift from day one.
· Client Relationship Management: Build trusted advisor relationships at the CHRO, CFO, and COO levels. Lead executive business reviews, manage escalations, and identify opportunities for scope expansion and contract renewal.
· Program Delivery & Risk Management: Govern end-to-end MPHRO delivery across the hire-to-retire spectrum. Monitor SLAs, KPIs, and CSAT scores while maintaining a robust risk and controls framework covering cross-border data privacy, business continuity, and information security.
· People Leadership & Talent Development: Lead and inspire large, multi-tiered delivery teams across India, defining talent strategies — hiring, capability building, succession planning, and retention — while championing a culture of inclusion, accountability, and continuous improvement.
Qualifications Required:
- Over 15+ years of experience setting up or managing MPHRO Service Centers or Global Capability Centers (GCC) that provided hire-to-retire functions processing.
- 10+ years of experience in selling and delivering MPHRO and multilingual support services.
- Prior experience working with or within a Big 4 or Tier-1 HR outsourcing firm (Accenture, IBM, Conduent, ADP TotalSource, etc.).
- Exposure to HR analytics, workforce intelligence platforms, and data-driven HR service delivery models.
- Extensive experience in driving pursuits, architecting solutions for pursuits and providing market intel
- Extensive experience with using assorted HR Shared Service technologies related to document management, chatbots and virtual assistants, translation services, employee engagement platforms, telephony, and case management.
- Extensive Knowledge in US payroll, including payroll inputs, processing, outputs, pre-payroll activities, data validation, payroll processing, and post-payroll steps.
- Commitment to excellence, high standards, and demonstrated ability to supervise and motivate subordinates.
- Familiarity with two or more major HR and payroll SaaS platforms (e.g., SAP SuccessFactors, Oracle Fusion, Workday, ADP Global View, Ceridian, etc.) and HR Shared Service technologies.
- Broad knowledge across core HR, HCM data, time and leave management, benefits administration, and related HR sub-processes.
- Excellent communication skills and a demonstrated ability to lead, supervise, and motivate high performing payroll operations teams
- Deep familiarity with the nuances of delivering HR services across US time zones from India, including managing follow-the-sun models and overlap-hour strategies.
- Broad functional knowledge across core HR sub-processes: talent acquisition operations, onboarding, employee data management, benefits administration, time and attendance, leave management, offboarding, and compliance reporting.
Location:
- Hyderabad/ Chennai