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Voyage Claims Advisor
senior · Trading & Markets
, Filipinas
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Job Description:
What’s the role
Shell Trading & Supply has a global portfolio of crude oil, refined products, Liquefied Natural Gas (LNG), chemicals, natural gas, electrical power, and CO2. Trading offices are in the US, Canada, UK, Singapore, The Netherlands, Japan, Bahamas, and Dubai, with many other downstream entities situated across the globe.
We are interested in attracting people who share our core working values of honesty, integrity, and respect for others. We also want those who can build on our business vision, are prepared to accept accountability, and can achieve great results through teamwork while adapting to a changing business environment.
The successful candidate will be part of a team of Demurrage and Post Deal Expense claim professionals in Manila. The team will provide Demurrage and Post Deal claim analysis, defense, pursuit, advise and settlement on behalf of companies within the North American business, such as Shell Trading (US) Company (STUSCO), Shell Oil Products US (SOPUS) and Shell Trading Canada.
What you’ll be doing
Claims Management: Maintain and prioritize a portfolio of claims daily, ensuring timely and accurate processing.
Claims Preparation & Negotiation: Proactively calculate, prepare, and negotiate claims to minimize exposure to Shell entities. Submit recovery claims before time bar deadlines. Investigate voyage events and compare them against contractual terms.
Payment Processing: Ensure timely payment of approved claims, adhering to internal approval and settlement procedures.
Stakeholder Collaboration: Work closely with the trading desk to align on objectives, share exposure insights, and support decision-making.
System Accuracy: Ensure all claim-related activities are accurately reflected in financial and trading systems, including Profit and Loss impact.
Portfolio Oversight: Support the line manager with portfolio insights, system clean-ups, and data integrity initiatives.
Continuous Improvement: Apply root cause analysis to recommend operational and contractual improvements that reduce claim exposure.
Escalation & Compliance: Follow escalation protocols and ensure compliance with sanctions, data confidentiality, and counterpart changes.
Process Enhancement: Contribute to process improvements with a continuous improvement mindset.
Audit & Safety: Uphold safety standards, compliance, and audit readiness.
Project Support: Participate in internal projects and training initiatives as needed.
What you bring
Bachelor’s degree in a relevant field of study or equivalent professional experience. Relevant fields may include but not limited to Maritime Administration, Petroleum Engineering, Marine Engineering, Logistics. Previous work experience will be taken into consideration for any candidates who might not meet the educational standard.
Experience in Maritime, Legal, Sales, or Claims is considered an asset.
Knowledge of shipping and/or trading.
Proficiency with systems such as Endur, RADAR, Salesforce, and SAP.
Commercial awareness, with a strong understanding of business operations and ability to make decisions and take actions that support the strategic goals of business partners.
Ability to effectively handle situations that deviate from established processes.
Process improvement — demonstrated success in identifying opportunities to streamline workflows and reduce risk exposure.
Independent working style — capable of operating autonomously while seeking guidance when necessary.
Strong interpersonal skills — evidence of building and maintaining productive relationships across teams and stakeholders.
Demonstrates personal integrity and transparency in all interactions.
Shows curiosity and a willingness to learn, while expressing views with humility and respect.
Embraces change and adapt effectively to evolving circumstances.
Builds strong, trust-based relationships with stakeholders.
Actively listens to understand customer needs and diverse perspectives.
Prioritizes team success, supporting colleagues to achieve shared goals.
Work Schedule
North America business hours are observed, with shift schedules of 9:00 PM to 6:00 AM or 8:00 PM to 5:00 AM.
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together.
Continuously grow the transferable skills you need to get ahead.
Work at the forefront of technology, trends, and practices.
Collaborate with experienced colleagues with unique expertise.
Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
Benefit from flexible working hours, and the possibility of remote/mobile working.
Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and
international teams.
Gain access to a wide range of training and development programmes.
We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
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DISCLAIMER:
Certain positions within the organization may be subject to post-employment restrictions, including non-compete obligations. Additional details will be provided during the recruitment process where applicable.
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.