Education
- Bachelor’s degree required
- Degree in Information Systems, Computer Science, Engineering, Business or a related discipline is preferred
Experience
- 8-12+ years of relevant technology experience, including several years of meaningful team or managerial responsibility.
- Strong Digital/E-commerce and CRM/Clienteling experience, including practical experience with the LINE ecosystem or comparable messaging/social-commerce platforms, combined with meaningful Retail/POS/omnichannel exposure
- Proven delivery of complex technology projects, platform rollouts and transformation initiatives.
- Strong business-partnering experience with senior Digital, Retail Sales and Maison stakeholders, translating commercial and operational priorities into technology roadmaps.
- Experience working with Regional / Global technology teams and external vendors or service providers, including service governance.
- Luxury, Beauty, Fashion, Retail or consumer-sector experience is highly desirable.
Languages
- Japanese: Native level or excellent business proficiency (required)
- English: Business-level written and spoken proficiency (required)
- French: A plus
- Digital, Omnichannel & Retail Technology Understanding, with strong understanding of Digital/E-commerce, CRM/Clienteling, LINE, POS/Retail technology and how these capabilities connect across the customer journey
- Retail Business & Commercial Acumen, with strong understanding of physical Retail realities and the credibility to engage senior Retail Sales stakeholders; connects technology to store operations, Beauty Consultant productivity, selling processes, client experience and Retail performance
- Business Partnership & Stakeholder Management, able to partner with senior Digital, Retail and Maison leadership, challenge constructively and translate priorities into pragmatic technology initiatives
- Project & Transformation Leadership, with a track record of delivering complex cross-functional initiatives and platform rollouts against quality, budget and timing commitments
- Team Leadership & Development, able to lead managers, project managers, specialists and external resources, delegate effectively and build accountability
- Vendor & Service Governance, able to manage vendors, SLA/KPI performance and escalations while maintaining clear support boundaries and avoiding unnecessary absorption of L1 activities
- Strategic Prioritization & Execution, able to balance business needs, Group standards, technology roadmaps, resources and delivery constraints while remaining pragmatic and results-oriented
- Multicultural / Matrix Leadership & Communication, able to influence Local, Regional and Global stakeholders clearly and effectively in a multicultural environment