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Operations Supervisor
senior · Risk & Compliance
Cash Management:
Supervised daily cash handling operations to ensure accuracy, security, and compliance with company policies. Led and supported the cash team, monitored transactions, reconciled daily sales, resolved discrepancies, and prepared reports. Ensured strong internal controls while maintaining efficient operations and high standards of service.
Royalties:
Maintain relationships Contents team, with authors, business units and internal departments. Primary duties include: supervise a team of 2, analyze and interpret contracts for royalty terms; ensure that all contract terms and adjustments are accurately entered into the royalty system, accuracy of vendor set up for the authors ensure payments are processed successfully and transmitted to the payee within contractual due date; royalty statements are accurate and distributed timely by reconciling sales data to source systems. The Supervisor will also be responsible for: resolving royalty related queries, reviewing and approving contracts in royalty system, completing special assignments involving research, investigation and resolution of royalty payment issues, as well as functional and technical system support, acting as training and knowledge resource for the department and creating and maintaining process documentation.
Responsibilities:
Global Leadership & Process Ownership
Lead a high‑performing global Cash Management team across RELX divisions.
Harmonize Cash Management teams into a unified global operating model with consistent roles and processes.
Process Governance & Standardization
Define global Cash Management policies, accounting guidelines, and control frameworks.
Involvement on the Royalties task and process alignment exercise in preparation to build Global Royalties team
Oracle Fusion Enablement
Maximize Oracle Fusion Cash Management module capabilities to drive automation and accuracy.
Cross-Functional Integration
Collaborate with R2R, P2P, AR, IC, Tax and business units to ensure seamless Cash Management integration.
Serve as the escalation point for complex Cash Management issues.
Work closely with P2P and Vendor management team to ensure process management for LN Royalties
Performance Management & Analytics
Monitor and analyze operational and financial performance using key performance indicators (KPIs) and management reports for both Risk Cash Management and LN Royalties team
Track daily, weekly, and monthly performance trends to identify gaps, risks, and improvement opportunities
Ensure data accuracy and consistency through regular validation and reconciliation of reports
Collaborate with cross‑functional teams to align performance metrics with business objectives
Change Management & Transformation
Lead global change activities to ensure standardization, training, and adoption of Cash Management processes.
Drive continuous improvement and maintain alignment with RELX’s finance transformation roadmap.
Support the LN Royalties team BAU and preparation for process harmonization to build a RELX Royalties team
Innovation & Continuous Improvement
Identify opportunities for automation, RPA, AI-driven asset insights, and process simplification.
Benchmark against industry best practices to evolve Cash Management and Royalties toward world‑class standards.
Key Performance Objectives / Performance Indicators
Ensure accurate and secure handling of all cash transactions.
Maintain smooth and efficient daily cash operations.
Lead and support the cash team to achieve consistent performance standards.
Increased utilization of Oracle Fusion capabilities and automation.
Strong audit results and a robust Cash Management control environment.
Ensure accuracy and timeliness of responses and issue resolution for Royalties process
Support positive customer experience and internal stakeholder needs.
Qualifications:
Must have a bachelor's degree in accounting, finance, or related. CPA is preferred.
5+ years’ related work experience, at least 3 years in Cash Management Minimum of 3 years leadership experience
Experience with Major ERP Systems – Fusion, Oracle R12, PeopleSoft, Netsuite
Experienced operating in a tight SOX / business control environment
Experienced in operating in a large multinational company with multiple stakeholder interactions such as Center of Expertise, Business Decision Support Teams, Tech Teams and Central Finance Teams (preferrable shared services/BPO)
Experience in Transformation, RPA or AI is preferred
Experienced in managing large teams in a global set up
Good English communication skills
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
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