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Client Experience Technical Product Owner
senior · Technology / Software Development
Leads the strategic vision and roadmap for a technical product or products with cross-divisional impact, demonstrating a deep understanding of the product(s) and associated business areas. Products often have enterprise-wide implications.
Overall Description:
(75%) Manages technical strategy (& implementation) for Client Experience data products (both client feedback survey data & non-survey data) and owns Data Dependency monitoring/alerts ecosystem, in partnership with technical, analytics, and product owner stakeholders across the division.
(25%) Manages analytics data (including SQL code for senior leadership OKRs), and ensures data quality and data governance standards are achieved and communicated, supporting analytics stakeholders across the division
Technical Responsibilities:
Leads development and implementation of new technical cross-divisional products
Influences and collaborates, across cross-functional technical teams, to optimize data quality and data governance ecosystem.
Drives connections across data products / capabilities (data capture, analytics, reporting, engineering, operations, SQL management, etc.).
Builds (& leads) the team’s “Data Dependency” program (including documentation, monitoring capabilities, alert functionalities, technical process maps), and required communications plans
Analytics Responsibilities:
Engages with internal analytics partners to understand business strategy, objectives, and KPIs.
Leads “Monthly Data QA” (ensuring key metrics across multiple data ecosystems match), annual SQL code optimization initiatives, regular ROI analyses, regular impact analyses, and ongoing partnerships with other analysts to continuously enhance all of the above
Manages a series of senior leadership OKR Metrics (& respective SQL code) to ensure optimal data quality & data governance practices
What we're looking for:
Strong communication skills
Strong strategy experience
Client Experience (CX) background
Financial Industry background
Technical Knowledge:
Data Engineering, Data Quality, Data Lineage, Data Governance, Metadata Documentation, Technical Process Maps, Data Dependency Identification/Mapping, Data Architecture.
Analytics Knowledge: SQL, Python, Power BI, Tableau, AWS S3 Tables, Github, running formal Experiments and ROI analyses.
Qualifications:
Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
Minimum of eight years related business experience. Three years of leading large cross-functional teams on major organizational projects preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.