Portfolio Credit Risk - Mortgage Servicing - Senior Vice President

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Portfolio Credit Risk - Mortgage Servicing - Senior Vice President

senior · Risk & Compliance

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Job Overview

Job Description

Citi manages one of the largest US bank-owned residential real estate portfolios (US RRE) comprising more than $100 billion in receivables. You will be joining the US RRE Servicing Risk team.

The Senior Vice President-Default Risk Management is a senior management-level position that will be responsible for (1) Risk oversight of loans in default inventory including Foreclosure, REO, Bankruptcy, SCRA etc. (2) Business unit’s adherence with Citi policies and applicable supervisory and regulatory guidelines. You will work closely with US colleagues within risk management and policy supporting both US Retail Banking and Wealth divisions on an expansive set of portfolio objectives to deliver performance aligned with Citi’s risk-appetite framework. 

The role requires comprehensive knowledge of the US residential real estate industry, mortgage servicing landscape, supervisory guidelines, and applicable regulations. Expertise in the mortgage default domain including Foreclosure, Bankruptcy, SCRA, REO etc., risk management in residential real estate (mortgage, home-equity). The position involves collaboration with global team members. 

The Senior Vice President-Default Risk Management is responsible for assisting in developing and executing functional strategy in Default Risk Management, with end-to-end responsibility for results across the assigned areas. This role carries strategic influence on business operations and requires effective interaction with multiple functions and business units.

Responsibilities:

• Assist in the development and management of strategies, analytics, and risk oversight of activities across the Default Servicing lifecycle including pre-foreclosure, foreclosure, bankruptcy, REO and other late-stage default populations (e.g., SCRS, litigation, etc.) for US Residential Real Estate Portfolios
• Identify and escalate risk and control issues to the Director of Default Servicing Risk with transparency, in a timely fashion, and in adherence to applicable policies and procedures.
• Conduct in-depth data analysis on large-scale mortgage servicing datasets using advanced SAS to identify emerging risk trends, portfolio vulnerabilities, and control gaps.
• Develop and automate portfolio performance monitoring reports and dashboards using BI tools (e.g., Tableau, Power BI) to provide actionable insights to senior leadership.
• Conduct rigorous back-testing, stress-testing, and scenario analysis on risk models and the overall portfolio to assess resilience and potential impact under various economic conditions.
• Collaborate with technology and data engineering teams to define data requirements and enhance the analytical data infrastructure.
• Support Audits and Risk Reviews and external regulators during their periodic reviews of the US RRE portfolio. 
• Promotes a strong risk management culture and discipline.
• Assist in driving compliance with applicable laws, rules and regulations, adhere to Policy, apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalate, manage and report control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• May support or manage a complex, critical, multi-disciplinary servicing risk management functional area of responsibility.

Qualifications:

• 10 years of default strategy and/or risk management experience, ideally with a large bank mortgage portfolio or equivalent consumer credit portfolio management experience at a leading consumer financial institution with knowledge of consumer residential real estate market and regulatory management in the U.S. 
• Knowledge and expertise in holistic risk management (identification, measurement, monitoring) risk analytics, risk oversight in addition to default servicing (ex. foreclosure, bankruptcy) domain experience desired. 
• Ability to support complex decisions and situations including engagement with various senior leaders within the Servicing Risk Organization. Strong, clear, concise, written, and verbal communication capabilities. (ex. complex issues in concise executive summaries).
• Experience leading highly visible, cross line-of- business initiatives across multiple functions. The ability to work with a diverse group of colleagues to achieve milestones and meet deadlines. 
• Demonstrated ability to establish strong relationships with senior stakeholders and partner effectively with peers across functional areas and lines of business.
• Demonstrated ability to synthesize, prioritize and drive results with urgency.
• Advanced proficiency in Microsoft productivity tools (Outlook, Excel, PowerPoint, Word, Visio) and technical capabilities in SAS/Python/SQL, Tableau. 
• Demonstrated ability to maintain composure and effectiveness under pressure while managing multiple high-priorities and deliverables. 

Education:

• Bachelor's degree in finance, Economics, Business, Mathematics, Statistics, or related field, or equivalent professional experience.
• Master's degree in a relevant discipline (MBA, MS in Finance, Risk Management, or related field)

•Working Environment: office setting, minimal travel required.
• Effort: minimal physical effort required.

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