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[Montblanc] E-Commerce Executive
mid · Operations
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
MAIN PURPOSE
Responsible for all day-today management of MTB e-Commerce channels(e-BTQ and e-retailers) while reporting into the eCommerce manager to ensure that all activities (sales, e-merchandising, customer service, e-retailer shop & inventory management and warehouse fulfilment etc.) are performed accurately, to a high standard and in a timely manner whilst maximizing sales and profit.
KEY RESPONSIBILITIES
Key responsibility 1: e-retail order management
- Daily order management
Key responsibility 2: e-retail API system management
- follow-up with daily API technical issues & manual ISBA order registration upon occurrences.
Key responsibility 3: e-retail & e-BTQ general operations
- Contract management for e-retailers to negotiate promotion opportunities
- PLV order & management for logistics
- Shipping materials management (packaging, return/exchange forms, product care form etc.)
- New product registration for e-retailer including API setting & product quality related information update
- Checking on daily sales record including sales per margin, return fee with Finance team
- Monthly closing closely working with Finance team
- Shipping materials management (return form, product care form, packaging material, etc.)
- SAP/ISBA management for return and exchange products
- Return/exchange product validation (2c, destroy, repair etc.)
- Stock management & inventory transfer in the system
- Collaborate with SCM team to manage product availability
- Manual stock level management per each channels
- Product assortment plan
Key responsibility 4: e-BTQ Site management
- Quality check on translation for product-detail page
- Visual data management
- E-BTQ site and relevant error management (Functionality & Text change etc.)
Key responsibility 5: e-retail Promotion plan and execution
- Banner (exposure) plan and execution and relevant communication with retailer
- Contents management (Promotion page image creation and registration)
- Banner development for DF e-com channels (on a quarterly basis)
Key responsibility 6: e-com CS
- Support CS team to manage customer and technical issues on RIC system
- Embossing/engraving setting for logistics & management (machine setup, purchasing materials etc.)
- Embossing/engraving related CS management
QUALIFICATIONS:
- Bachelor’s Degree
- 3-5 years of experience in e-Commerce
- Experience working for e-retail ecommerce channels is preferred (especially with SSG, Kakao giftshop and Naver)
- Experience working for e-BTQ with CMS system is plus
- Experience working with payment gateways, E-commerce business platforms and inventory etc.
- SAP experience preferred
SKILLS:
- MS Office (especially excel) skills are required
- Strong analytical and reporting skills
PERSONAL SKILLS:
- Detail oriented
- Good communication skills
- Team player