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Operations Services Manager
manager · Consulting
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
At the heart of this role is supporting our EA/PA community to thrive. You’ll provide day-to-day leadership for EAs and PAs across Sydney and Canberra, and likely Brisbane or Auckland, creating an environment where people feel supported, valued and able to grow.
You will work in close partnership with our Melbourne-based Operations Services Manager. Together, you will provide consistent support across the ANZ EA/PA community, while each taking ownership of broader priorities. This collaborative model will allow you to stay close to the people you support while helping shape initiatives that strengthen the experience and effectiveness of the wider EA/PA community.
- Lead and support the EA/PA community across Sydney, Canberra and Brisbane, building trusted relationships and staying connected to individual and team needs.
- Coach and develop team members through regular check-ins, meaningful feedback and career conversations, helping people build on their strengths and grow.
- Partner with Senior Executive Assistant Leads on key people and operational workstreams, including onboarding, ongoing learning and development, teaming, career progression and resourcing.
- Create an inclusive and supportive team environment, encouraging open dialogue, collaboration, knowledge sharing, and a strong sense of community.
- Coordinate resourcing and backup support, balancing changing business priorities with individual capacity and sustainable workloads.
- Provide thoughtful support through challenges, helping resolve concerns constructively and bringing in the right colleagues or leaders when needed.
- Build strong relationships with our offshore shared-service hubs, fostering open communication, effective collaboration and connected support across locations.
- Help evolve how we work, partnering across ANZ Operations and using feedback, insights, technology and AI to strengthen the EA/PA experience and service delivery.
What You'll Bring
- Experience leading and developing EA/PA teams or comparable professional support teams.
- An empathetic, approachable leadership style that builds trust and brings out the best in others.
- Strong coaching skills, with experience supporting individual development, feedback, and career growth.
- A collaborative approach and ability to build strong relationships across teams, leaders and locations.
- Sound experience balancing resourcing, workload and changing priorities while considering the impact on people.
- Strong problem-solving and organizational skills, with the ability to navigate complex or sensitive situations thoughtfully.
- A growth mindset and genuine interest in improving how teams work, learn and support one another.
- A forward-looking approach to AI and emerging technologies, with curiosity about how they can support people and improve ways of working.
Additional info
Diversity of thought, background, and experience is a core part of our BCG values and is key to how we deliver value to clients.
We are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued, connected, empowered to be themselves and contribute to their fullest potential.
Applications are encouraged from people of all backgrounds, including Indigenous Australians, individuals with disability, those from culturally or linguistically diverse backgrounds, LGBTIQA+ individuals, women, and gender-diverse individuals.
We want to make sure everyone experiences a positive, barrier-free recruiting process. Please let Georgina Warren (Warren.Georgina@bcg.com) know at any stage if you require additional support or adjustments to assist you with your experience including support in submitting your application, providing identity documents, or attending a job interview. This includes any specific support for transgender and gender-diverse individuals.
BCG’s efforts toward diversity, equity, and inclusion are recognised locally and globally: BCG Australia and New Zealand are awarded the Australian Workplace Equality Index Silver award for LGBTQIA+ inclusion.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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