Salesforce Senior Administrator

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Salesforce Senior Administrator

senior · Technology / Software Development

Job Description

What is the opportunity?

The Salesforce Senior Administrator, is responsible for assisting with org configuration, support, and integrations for RBC Wealth Management Canada (WMC).

Reporting to the Head, Relationship Management & Solutions, this role is accountable for being a key contributing member of RBC WMC. This role acts as the senior administrator for our Financial Services Cloud (FSC) implementation as we drive towards the cutting edge of Salesforce innovation and continue to enhance the platform for all of WMC.

What will you do?

• Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals

• Consult with all company stakeholders on new requirements and optimization of existing capabilities on the Salesforce platform.

• Utilize your knowledge of Salesforce Lightning and Flow Builder to improve page layout and user UI issues. (work flows, reports, dashboards)

• Develop priority Reports and Analytics to drive business decision making and operational processes.

• Coordinate with the broader WMC CRM Product Team (Technology) to ensure configuration and development are conducted with no code conflicts

• Support the business with ongoing product enhancements and feature development (configuration based) for major releases

• Work closely with the IT Team on the implementation of change management best practices.

• Support the business with overall change management initiatives to ensure proper adoption of the Salesforce platform

• Communicate operational procedures and best practices with useful documentation and training for new and existing users.

• Proactively identify and convey timely Salesforce-related information to our employees.

• Effectively communicates and builds rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close.  Resolves conflicts/issues of medium complexity and escalates others as appropriate.

• Actively participate in weekly project status meetings and ensure assigned tasks are completed on time to support project deliverables.

Must-have

• 3+ years Salesforce Admin experience (org size over 500 users)

• Strong knowledge of Sales and Service Cloud

• Experience with different deployment techniques such as VCS/CI/CD (e.g., GIT, BitBucket, Urban Code)

• Hands on experience with Salesforce Automation tools as, Flow Builder, Approval Processes 

• Certifications - Salesforce Certified Admin, Salesforce Platform App Builder

Nice-to-have

• Development of Lightning Web Components is an asset

• Financial Services Cloud experience is an asset

• Prior Financial Services work experience

• Einstein Analytics/Discovery experience (tableau)

What’s in it for you

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Gain a breadth of experience and exposure to the global WM platform

• Opportunities to take on progressively greater accountabilities 

• Opportunities to building close relationships with colleagues and clients

Job Skills

Additional Job Details

Address:

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.