Introduction to the job
This role focuses on managing service administration activities, supporting the end-to-end execution of service operations across multiple tasks. Working under close supervision, the scope is primarily local but requires coordination across functions to ensure smooth and timely execution.
The role is responsible for service order tracking, parts ordering and delivery coordination, and customer interaction, ensuring operational readiness and service commitments are met. It plays a key part in maintaining accurate records, monitoring service progress, and supporting effective communication between internal teams and customers.
In addition, the role requires basic process thinking and a continuous improvement mindset, with the ability to identify gaps, improve ways of working, and contribute to more efficient service operations.
Role and responsibilities
Service Order Management
Track and monitor service orders to ensure timely execution and closure (TECO)
Support accurate time writing, status updates, and follow-up on open or aging orders
Parts Ordering & Delivery Coordination
Manage parts ordering processes in SAP or relevant systems
Coordinate with internal teams to ensure timely delivery and availability of parts
Monitor and communicate parts shortages or delays impacting service execution
Customer Interaction & Support
Act as a point of contact for customers on service-related administrative matters
Provide timely updates on service status, parts availability, and delivery timelines
Ensure clear and professional communication to support customer satisfaction
Operational Governance & Compliance
Maintain accurate administrative records for service activities
Support tracking of tool calibration, logistics, and service-related documentation
Ensure adherence to operational processes and service standards
Data Analysis & Reporting
Generate standardized service and logistics reports
Support data collection and analysis for performance tracking and decision-making
Stakeholder Coordination
Collaborate with cross-functional teams (e.g. field service, logistics, planning)
Provide relevant updates and inputs to Project Leads or stakeholders
Problem Identification & Escalation
Identify issues impacting service execution
Resolve basic problems or escalate appropriately to ensure continuity of operations
Continuous Improvement (CI)
Identify gaps and inefficiencies in service administration processes
Propose practical improvements to enhance workflow efficiency and accuracy
Knowledge Sharing & Capability Building
Share best practices and ways of working with team members
Build foundational knowledge of service operations, systems, and processes
Education and experience
Diploma or Bachelor’s degree with 1–3 years of experience in service operations or logistics, with basic process thinking and SAP systems knowledge.
Other information
This headcount will be managed under 3rd party agency and it will be 1-year contract.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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