Job Mission
Quality Supplier Manager (QSM) is responsible for managing the quality and operational performance of strategic suppliers within the Supplier Account Team (SAT).
The role focuses on:
- Driving suppliers toward a Zero Defects mindset
- Ensuring material quality stability and availability
- Leading process optimization and continuous improvement
- Developing suppliers’ technical capability and maturity
- Acts as a bridge between factory operations and supply chain ecosystem
QSM is expected to influence both operational execution and strategic direction of supplier quality.
Key Responsibilities
1. Supplier Quality Ownership
- Own full scope of supplier quality and operational performance (Q, delivery, yield, reliability)
- Serve as primary quality interface across internal teams and multi-tier suppliers
- Ensure supplier adherence to quality systems, specifications, and agreements
- Manage supplier performance using data-driven KPIs and governance model
2. Systemic Problem Solving & Escalation Leadership
- Lead cross-functional teams to resolve systemic and recurring quality issues
- Drive structured problem solving using RCA, 8D, FMEA, SPC methodologies
- Manage critical escalations (CQN, DOA, line stops) with fast containment + permanent fix
- Ensure zero-repeat mindset through closed-loop corrective action
3. Supplier Development & Capability Building
- Drive suppliers toward high maturity level and operational excellence
- Define and deploy supplier quality roadmap aligned with business strategy
- Lead improvement initiatives in:
- Yield & process capability
- Cycle time & efficiency
- Cost of poor quality reduction
- Implement Lean / SPC / FMEA practices across supplier base
4. Factory–Supplier Integration
- Drive factory-supplier alignment on quality performance and improvement priorities
- Resolve material quality issues impacting manufacturing line stability
- Collaborate with Manufacturing, D&E, Procurement, and Supply Chain
- Ensure supplier actions directly support factory operational targets (output, quality, delivery)
5. Process, Change & Risk Management
- Own supplier-side process control, validation, and quality assurance systems
- Manage N-tier supplier changes, engineering changes, and qualification
- Identify and mitigate supply chain risks proactively
- Support NPI readiness and production ramp stability
6. Quality Governance & Audit Leadership
- Own and drive audit systems (ISO9001, supplier audits, process audits)
- Ensure compliance with internal and external quality standards
- Lead supplier audit planning, execution, and follow-up closure
- Establish robust quality governance and escalation structure
7. Continuous Improvement & Culture Building
- Promote Lean and continuous improvement culture across suppliers and internal teams
- Drive operational excellence mindset and data transparency
- Enable accelerated learning loops within supplier ecosystem
8. Stakeholder Influence & Strategic Impact
- Influence internal and external stakeholders through data-driven decision making
- Balance short-term issue resolution and long-term strategic improvement
- Provide insight into supplier risks, capability, and strategy alignment
- Support business decisions with quality and supply chain analytics
Accountabilities
Accountable for supplier quality performance in the GQLTCS supplier performance framework to deliver:
- Zero defect performance
- Reduced Cost of Poor Quality (COPQ)
- Improved supplier maturity and capability
Ensure supplier alignment with factory needs and company strategy and own end-to-end quality results, not just issue handling.
Education & Experience
- Bachelor’s / Master’s degree in Engineering (Mechanical / Electrical / Industrial / Materials)
- 5–15 years experience in: Supplier Quality / Manufacturing Quality / Supply Chain
- Experience in:
a. Semiconductor / high-tech / complex supply chain environment
- Strong background in:
a. Supplier development
b. Quality system & audits
c. Process improvement (Lean / Six Sigma / SPC / FMEA)
Personal Skills
Strong analytical and problem-solving skills.
Excellent communication and negotiation abilities.
Proactive, hands-on, and results-oriented mindset.
Ability to manage complex issues and derive high-level strategic conclusions.
Fluent in English
Context of the Position
Reports to the Team Leader of Asia Supply Chain Quality & Logistics. Works closely with suppliers, internal SAT members, and cross-functional teams. Occasional travel may be required depending on supplier base.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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