Fraud Officer

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Fraud Officer

Risk & Compliance

Job Description

What's the opportunity?

As a Fraud Officer for the new Account Screening team within Toronto Fraud Operations, you will be responsible for the Account Screening processes within the team, which consists of reviewing new and existing clients for potential fraud and taking appropriate action to mitigate that risk.

What will you do?

• Responsible for the PDA (Personal Deposit Account) and BDA (Business Deposit Account) screening process in reviewing new personal and business account openings using the Fraud IQ Manager application and TransUnion Direct for the potential of fraud risk

• Responsible for the SRF screening process: Review new and existing clients looking for matches to the negative database in EIM

• Investigate by gathering information from a variety of sources such as CAMPS, EIM, IRIS, the internet and Siebel; review transactions for risk

• Delivering on client experience and best in class partner service, through effective and professional verbal and written communication

• Flexibility and resourcefulness to contribute towards the design and execution of multiple processes under development or requiring continuous improvement

What do you need to succeed?

Must-have                               

• Fraud experience and knowledge of RBC fraud policies, procedures and applications

• Strong written and oral communication skills

• Knowledge of RBC products and services

• Strong analytical, investigative, and problem solving skills

• Strong risk and operational mindset

• Able to work required shifts within the business hours of 8am - 4:30 pm, Monday - Friday

• In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.

Nice-to-have

• Knowledge of RBC Systems (i.e. FRAUD UI, INTERAC, EIM, Siebel, etc.)

• Bilingual French/English

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Continued career advancement opportunities

• Exposure to strong mentorship and leadership examples

• A comprehensive Total Rewards Program including bonuses and flexible benefits

• Ability to make a difference and lasting impact 

• Work in a dynamic, collaborative, and high-performing team

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.