Vista previa de la oferta
Policy Management Officer in GCC Bucharest
Insurance
What you do
- Accurately allocate incoming payments based on the details provided by customers.
- Ensure all payments are recorded correctly and promptly in the system.
- Perform clearing on customer accounts to resolve discrepancies and ensure accurate account balances.
- Facilitate payments and refunds to customers in a timely and accurate manner.
- Ensure compliance with company policies and procedures in all payment transactions.
- Execute timely computation and payment of broker commissions.
- Ensure accuracy and compliance in all broker commission transactions.
- Update master data at the customer level to maintain accurate and current records.
- Regularly review and correct any inconsistencies in customer data.
- Post credit notes to adjust balances disputed by customers according to instructions from Local Business Units.
- Inform customers of failures in collecting payments from their accounts via Direct Debit and take appropriate follow-up actions.
- Respond to customer queries in a timely and efficient manner, promoting a customer-oriented culture within the organization.
- Provide accurate information and assistance to customers regarding their accounts and transactions.
- Ensure KPI figures are met as per agreed SLAs.
- Monitor and report on performance metrics, taking corrective action as needed to meet targets.
- Offer support to new team members, providing training and sharing knowledge and best practices.
- Foster a collaborative team environment to enhance overall team performance.
- Actively participate in continuous improvement projects to enhance processes and efficiency.
- Implement new controls to ensure accurate monitoring of processes performed.
- Maintain the operation procedure manual, ensuring it is comprehensive and regularly updated.
- Document and update processes to reflect changes in operations or regulations.
- Participate in the implementation of operational projects.
- Actively engage in harmonizing processes with other regions to ensure consistency and efficiency.
- Undertake other activities as required by the company's needs.
- Contribute to test campaigns to validate new systems or process changes.
What you bring
- Bachelor’s degree in Business Administration, Finance, Insurance, or a related field.
- Minimum of 2 years of experience in customer accounting, or a related role within the insurance or financial services industry.
- Experience in using accounting software (e.g., SAP) and Microsoft Office Suite.
- Excellent attention to detail and organizational skills.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively in a team environment and demonstrate strong problem-solving skills.
- Analytical Thinking: Ability to analyze complex information and develop effective solutions.
- Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
- Integrity and Trust: Upholds the highest standards of integrity and professionalism.
- Time Management: Demonstrates ability to manage multiple tasks and deadlines efficiently.
- Looking for candidates who possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes."
- Team Player: Able to work effectively with others to achieve common goals.
What We offer
- Dynamic and multinational working environment.
- Opportunity to learn and grow- on the job as well as language or professional training.
- Open company culture, flexible working hours / possibility of working from home.
- A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc.
- Full time permanent contract.
- Modern and accessible offices.
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Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,800 employees. In 2025, our revenues reached 4 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition — demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025. Disclaimer: Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes