Senior Lead Digital Product Manager

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Senior Lead Digital Product Manager

senior · Technology / Software Development

Help Shape the Future of Consumer Lending Servicing

Wells Fargo is seeking a Senior Lead Digital Product Manager within Consumer Banking and Lending to lead the development and modernization of servicing capabilities supporting Credit Card and Personal Loan products.

This role will be responsible for delivering technology-enabled solutions that support customer account management, servicing operations, and other core servicing functions across the consumer lending portfolio.

The ideal candidate will bring strong product management expertise, experience delivering complex technology products and platform capabilities, and the ability to understand how backend services support the broader end-to-end customer journey. This role partners closely with technology, operations, risk, compliance, legal, and business teams to lead product strategy and execution, drive platform modernization initiatives, and deliver scalable solutions that improve operational efficiency, strengthen servicing capabilities, and support enterprise strategic objectives.

What You'll Lead

As a Senior Lead Digital Product Manager, you will help define the future of servicing experiences while modernizing the platforms and capabilities that support millions of customer interactions.

Product Strategy & Vision

• Serve as a trusted advisor and subject matter expert to develop and influence digital product strategies, initiatives, and long-term product roadmaps for servicing capabilities across the Credit Card and Personal Loan products.
• Drive modernization initiatives and technology investments that strengthen servicing operations and account management experiences.
• Define and execute digital servicing experiences that improve customer satisfaction, engagement, self-service adoption, and operational efficiency.

Enterprise Leadership & Execution

• Lead the execution of highly complex business, customer, operational, and technical challenges requiring cross-functional and enterprise-wide alignment.
• Lead large-scale initiatives that require innovation, analytical thinking, and the ability to balance customer, business, operational, regulatory, and technology needs.
• Build strong relationships and influence stakeholders across all levels of the organization.

Cross-Functional Partnership

• Partner closely with Product Owners, Experience Design, Engineering, Operations, Risk, Compliance, Legal, and business stakeholders to deliver high-impact solutions.
• Ensure solutions align with regulatory requirements, risk frameworks, governance standards, and enterprise controls.

Product Delivery & Modernization

• Lead end-to-end product lifecycle management, including business case development, requirements definition, backlog management, execution, launch, and ongoing optimization.

Required Qualifications

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

What Makes an Exceptional Candidate

The ideal candidate combines strategic product leadership, technical understanding, and a customer-first mindset with the ability to drive outcomes in a complex, highly regulated environment.

Product & Industry Experience

• Experience leading digital products, servicing capabilities, or customer account management solutions within Credit Card, Personal Lending, Consumer Banking, Payments, or other regulated industries, with a proven track record of managing products throughout the full lifecycle from strategy and requirements through delivery, launch, and optimization.
• Ability to understand end-to-end customer journeys and evaluate product decisions through customer, operational, business, and technology lenses.

Leadership & Influence

• Strong stakeholder management and influencing skills, with the ability to build partnerships across business, technology, operations, risk, compliance, legal, and design organizations.
• Demonstrated ability to manage competing priorities, timelines, and stakeholder expectations while driving successful product outcomes within complex, highly matrixed environments.

Agile & Technical Expertise

• Expertise working in Agile environments and leveraging Jira for product planning, backlog management, prioritization, and delivery execution.
• Technical fluency and experience partnering with engineering teams to deliver backend services, integrations, workflows, APIs, or platform capabilities that support customer servicing experiences.

Why This Opportunity Matters

This role sits at the intersection of customer experience, digital transformation, servicing operations, and technology modernization. You'll have the opportunity to shape strategic product investments, influence enterprise priorities, and deliver scalable servicing capabilities that support both customer needs and long-term business objectives.

If you're passionate about solving complex problems, modernizing platforms, and building products that create measurable value for customers and the business, this is an opportunity to make a significant impact.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.