Vista previa de la oferta
Senior Vice President, Client Processing Manager
senior · Operations
We are seeking a Senior Vice President to lead our Institutional Trade Maintenance and Fail Management processing teams. This leader will be responsible for overseeing day-to-day processing, client support, operational quality, risk management, and people leadership across a medium to large-sized team or multiple smaller client processing teams. The ideal candidate will bring deep brokerage processing experience, strong leadership capabilities, and a proven ability to drive operational excellence in a fast-paced environment.
In this role, you’ll make an impact in the following ways:
- Manage a medium to large-sized team or multiple small Client Processing teams responsible for institutional trade maintenance and fail management activities.
- Oversee all aspects of client account servicing, inquiries, transactional processing, and problem resolution.
- Serve as a top level of support for external clients whose issues were not resolved through standard channels or lower levels of support.
- Ensure the volume of work produced meets product and service standards, exceeds quality expectations, and is appropriately reviewed and documented.
- Lead the execution of trade maintenance processes, including trade amendments, cancellations, allocations, settlements support, and fail resolution.
- Monitor daily processing workflows to ensure accuracy, timeliness, and adherence to service level expectations.
- Identify operational risks, process gaps, and control weaknesses, and implement solutions to improve efficiency and mitigate exposure.
- Partner with internal stakeholders across operations, client service, risk, compliance, and technology to resolve issues and enhance the client experience.
- Drive continuous improvement efforts focused on scalability, control, transparency, and service delivery.
- Support a strong control environment by ensuring procedures are documented, exceptions are escalated, and regulatory/business requirements are met.
To be successful in this role, we’re seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required.
- 7-10 years of total work experience is preferred with at least 1-3 years in management.
- Experience in brokerage processing is preferred.
- Applicable local/regional licenses or certifications as required by the business.
- People Leadership requirement: Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Strong knowledge of institutional trade lifecycle, trade maintenance, settlement processes, and fail management.
- Demonstrated ability to manage operational risk, improve processes, and lead through change.
- Excellent client service, escalation management, and problem-solving skills.
- Strong communication and relationship management skills, with the ability to work effectively across teams and with external clients.
- Sets clear performance expectations and provides ongoing coaching and feedback.
- Builds an inclusive, high-performing team culture focused on accountability, collaboration, and continuous improvement.
- Develops bench strength and succession plans to support organizational needs and long-term team effectiveness.
Preferred leadership competencies:
- Proven ability to lead teams in a high-volume, deadline-driven operational environment.
- Strong decision-making and judgment, especially in escalated client and processing situations.
- Ability to balance client needs, operational priorities, and risk requirements.
- Results-oriented mindset with a focus on quality, control, and service excellence.