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Quality Assurance, Monitoring & Testing Lead Analyst - VP
lead · Risk & Compliance
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Job Overview
The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise.
The Control Assessment and Central Testing functions partner with the Control Owners and the In-business Control Teams to conduct all the M&T activities for the key controls in scope of the CTU - this includes the control design assessment (CDA), the development of tools for operational effectiveness monitoring (OEM) and operational effectiveness testing (OET), the assessment of the design of the OEM & OET tools (MDA & TDA), the execution to the OEM & OET activities, and the disposition of the exceptions identified through the M&T activities.
The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution, Control & Monitoring Design Assessment team.
Responsibilities:
- The primary function of this position is the timely execution of the Managers Control Assessment (MCA) program
- Have a good understanding of the Risk & control framework and the underlying fundamentals of Risk Management
- Supervise & manage teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
- Maintain oversight and monitoring of the operational risk management system and the quality of the generated data
- Lead / participate in strategic initiatives viz. control performance enhancement, etc.
- Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
- Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures. Consistently challenge the existing procedures to check relevance to evolving risks/ change in process
- Pro-actively identify any monitoring breaks and suggest enhancements
- Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
- Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business
- Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative
- Conduct training and regular refresher sessions on the Risk management framework to upskill the colleagues in the team. Ensure 100% delivery is achieved as per the agreed SLA
- Manage a strong stakeholder connection through regular touchpoint meetings
Team Management Responsibilities
- Handle a team and ensure appropriate coaching & support is provided
- Foster an environment of learning and development
- Drive strong emphasis on adherence to Citi culture, leading by example
- Ensure a robust performance management system is followed
Qualification
- 15+ years of relevant experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management
- Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls
- Demonstrated understanding of operational risk and gap identification
- Experience in at least one line of business or function in financial services (e.g. Personal Banking, Wealth Management, Markets, Services, Finance, Technology) with related in-depth product knowledge
- Excellent verbal and written communication skills
- Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Exhibit problem-solving and decision-making skills
Education:
- Bachelor’s/University degree
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Job Family Group:
Controls Governance & Oversight------------------------------------------------------
Job Family:
Quality Assurance, Monitoring & Testing------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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