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Chapter Lead Tribe Business Management

lead · Operations

Job Description

Purpose of the role

To provide operating and administrative support to senior leaders, simultaneously shaping and executing long-term strategic change, whilst helping to navigate complex challenges in the performance of their roles

Accountabilities

• Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
• Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
• Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience.
• Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
• Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams.
• Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity.
• Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm.
• Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs.
• Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Key Accountabilities

1. Strategic & Business Outcomes

• You will provide strategic leadership of portfolio financial and workforce planning across a large-scale transformation function, ensuring investment decisions support business priorities, delivery objectives and long-term organisational performance.

2. Delivery, Change & Transformation

• You will establish a structured, scalable business management capability that brings greater control, visibility and effectiveness to resource allocation, financial management and transformation delivery across multiple tribes and programmes.

3. Commercial, Customer or Colleague Impact

• You will optimise the deployment of financial and people resources to maximise organisational value, enabling leaders to invest in the highest-priority initiatives while improving operational efficiency and delivery outcomes.

4. Risk, Governance & Control

• You will strengthen financial governance and resource oversight by creating transparent forecasting, planning and performance frameworks that support informed decision making and sustainable investment management.

5. Leadership, Collaboration & Stakeholder Management

• You will influence senior leaders across business, technology and transformation functions, providing trusted challenge and strategic guidance on workforce and investment decisions to drive collective accountability and delivery success.

6. Capability, Innovation & Future Readiness

• You will build a high-performing business management function by developing organisational capability, introducing modern planning and forecasting approaches, and creating the data-driven insights required to support future growth and transformation.

Key Skills & Experience

• You should have significant experience leading financial and workforce management across large, complex transformation or delivery organisations, with accountability for investment decisions, resource allocation and portfolio performance.
• You should have a proven track record of bringing structure, governance and control to fast-paced, high-growth environments, creating clarity and discipline where priorities, budgets and demand are continually evolving.
• You should have strong commercial and financial acumen, including experience overseeing budget planning, forecasting and headcount management to optimise investment and support strategic decision-making.
• You should have the credibility and judgement to influence and challenge senior leaders, balancing business ambition with resource constraints while driving informed and sustainable decisions.
• You should have experience leading business management, PMO, finance or operational teams within complex organisations, enabling consistent execution, improved management information and stronger organisational performance at