Vista previa de la oferta
Assistant Store Manager (The Gardens Mall)
mid · Luxury & Retail
Key Responsibilities
Sales and Customer service
Supervise and motivate a team of sales staff to achieve sales targets, provide excellent customer service and build client relationships.
- Regularly evaluate the sales and customer service skills of staff, provide coaching on skills improvement where necessary.
- Monitors and assists sales staff development by providing on-the-job training, product training, etc.
- Analyze data and reports to identify opportunities for improvements and propose solutions
- Identify and handles client enquiries and complaints.
Recommend creative ideas to build/develop a strong regular clientele
Operations
Assist Store Manager to manage and oversee the daily store operations
Able to manage, drive and achieve KPI(s)
Ensures store presentation is consistent with the brand image
Coordinate and execute sales plans, marketing events and promotion programs with the team
Ensure proper security measures are enforced across processes and store
Always ensure a high standard of grooming of all staff in the Boutique
Adhoc Duties
Provide inputs and assist Boutique manager in formulating sales strategies, preparing sales analysis and management reports.
Perform any other duties that may be assigned from time to time by Boutique Manager
Requirements & Capabilities
At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity.
Bachelor’s degree preferred
A consistent track record in driving sales teams to hit targets
Passion in retail industry with good selling skills.
Likes fashion and appreciates quality products.
Fluent in English.
Must be a good team player, pleasant, service oriented and self motivated.
Strong team building, interpersonal and communication skills.
Hands on computer knowledge of MS Office.
Able to work shifts/ weekends and public holidays.