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Senior Vice President - Data Center Services Software Product Management & Ownership
senior · Technology / Software Development
As a Product Manager at JPMorganChase within the Infrastructure Platforms, Data Center Services team, you will own the product strategy and roadmap delivery across a portfolio of internal technology applications. You will operate across both strategic and execution layers — defining long-term product direction while acting as Product Owner within agile delivery, owning the backlog and working day-to-day with engineering teams to deliver against commitments. You will build strong partnerships with leadership, engineering managers, technical leads, and a broad stakeholder community to bring the roadmap to life. This role sits at the heart of a team that keeps critical infrastructure running and continuously improving at global scale.
Job responsibilities
- Own and drive the product strategy across a portfolio of five or more applications, defining vision, priorities, and success metrics in alignment with Data Center Services and firm-wide objectives
- Build and manage a structured product roadmap, balancing new feature development, technical debt, operational improvements, and strategic initiatives
- Act as Product Owner for engineering teams — own and prioritise the product backlog, write epics, user stories, and acceptance criteria, and make scope decisions within sprints
- Lead and facilitate agile ceremonies including sprint planning, backlog refinement, sprint reviews, and retrospectives, ensuring engineering teams have clear, well-prioritised, and well-defined work at all times
- Engage and manage a broad stakeholder community — gathering requirements, mapping user journeys, communicating progress, and aligning priorities across business, technology, and operations teams
- Partner closely with Engineering Managers to align delivery capacity to product priorities and to resolve blockers, dependencies, and scope trade-offs
- Define and track product key performance indicators and objectives and key results; use data and user feedback to inform prioritisation and demonstrate value delivered
- Capture and maintain a deep understanding of user needs through structured discovery activities — including user journey mapping, feedback surveys, and facilitated research sessions — feeding insights directly into product prioritisation and backlog decisions
- Champion the voice of the user and business within the engineering team, advocating for usability, quality, and value in every delivery
- Support annual planning cycles, budget discussions, and investment cases for the Data Center Services product portfolio
- Build relationships across the broader JPMorganChase technology and infrastructure community to identify opportunities for collaboration, reuse, and platform alignment
Required qualifications, capabilities, and skills
- Formal training in a relevant discipline with demonstrated combined product management and product ownership experience, ideally within technology or infrastructure domains
- Demonstrated ability to define and manage product strategy and roadmaps across a portfolio of applications
- Hands-on Product Owner experience — writing and owning user stories, managing a product backlog end-to-end, and making day-to-day prioritisation decisions with engineering teams
- Strong experience facilitating agile ceremonies including sprint planning, refinement, review, and retrospective, and maintaining delivery momentum across multiple teams or workstreams
- Proven stakeholder management skills with the ability to align and influence across business, technology, and operations communities
- Ability to translate complex business and technical requirements into actionable, well-prioritised, and clearly defined backlog items
- Strong analytical skills with comfort using data to inform product decisions and measure impact
- Excellent communication skills with the ability to present product strategy and delivery progress to senior leadership
Preferred qualifications, capabilities, and skills
- Experience in infrastructure, platform engineering, or internal tooling product management
- Familiarity with software development practices and the ability to engage credibly with engineering teams on technical trade-offs
- Experience with agile delivery and product management tooling such as Jira or Confluence
- Exposure to financial services technology or regulated industry environments