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Customer Support Agent
Other
SIX drives the transformation of financial markets.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Customer Support Agent
Warsaw | Working from home up to 40% possible | Reference 7872
In this hybrid role, you combine hands-on customer support with ownership of automation and AI-driven improvements. You handle customer requests, identify opportunities to reduce manual work, and help teams adopt new AI agents and automation solutions. You act as a key contributor in improving customer experience while driving efficiency across support operations.
What You Will Do
- Handle customer support requests with accuracy, professionalism, and a customer-first mindset while ensuring proper categorization and data quality.
- Identify recurring issues, manual activities, and process inefficiencies, proactively recommending opportunities for automation and AI-driven improvements.
- Take ownership of automation initiatives from idea to implementation, designing practical solutions that improve efficiency, service quality, and customer experience.
- Drive adoption of new ways of working by working closely with the team to turn new ideas into everyday practice.
What You Bring
- 2+ years of experience in customer support, service operations, process improvement, or a similar customer-facing environment.
- Hands-on experience with AI solutions, automation platforms, workflow optimization, or related technologies.
- Proven ability to identify process improvement opportunities and translate them into practical automation initiatives.
- Experience driving automation or continuous improvement initiatives from concept through implementation.
- Strong analytical and problem-solving skills, with the ability to recognize patterns, optimize workflows, and improve customer experience.
- A proactive, self-driven mindset with a passion for innovation, automation, and continuous improvement.
If you have any questions, check out our FAQ page or call Mateusz Kozielec at +41583998611.
For this vacancy we only accept direct applications.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.