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Operations Associate
Insurance
Job Description
Join us at AXA Partners as an Operations Associate!
Join our dynamic Operations team where you'll serve as a vital point of contact for our customers, interacting with them via phone, email, and other correspondence. Your ability to understand their unique situations from both a policy and claim perspective will be the key. In addition to customer service, you will also process claims and other policy and claim related tasks.
This is a 12-month fixed-term position.
What you’ll be doing:
Key Responsibilities
- Delivering an excellent customer service experience to incoming calls & correspondence from customer and clients and follow up on all issues that cannot be resolved immediately
- Evaluating and making independent decisions on claims based on information provided and seek extra information if necessary
- Processing claims and other tasks with excellent quality and in timely manner
- Achievement of business & development goals
- Ensure compliance with all relevant regulations
Dimensions of the role
- Ability to learn and master wide knowledge of insurance related information (like Terms and Conditions and processes) and ability to action accordingly
- Capability to excellent customer service by telephone, e-mail and other correspondence and supporting the improvement of the customer journey when required
- Independent evaluation and decisions on claims according to the delegated authority
- Participating in and suggesting improvement in processes
- Taking joint responsibility of the team workload and SLA´s
- Cooperation with team members, auditors, supervisors, managers and other colleagues in various tasks
- Cooperation to interact with clients and other third parties in policy and claim related questions
- Following agreed processes, participating in and supporting process improvements
- Providing support for other operational areas or other functions when required
What you’ll bring:
- Fluent in Finnish and business proficiency in English. Swedish language skills is a plus.
- Previous customer service experience
- Basic MS office competence (Outlook, Word & Excel)
- Confident and friendly telephone manner
- High standards of accuracy
- Good communications skills with colleagues
- CRM system experience is a plus
- Experience or education in insurance, finance related topics, health industry or social benefits sector is a plus
What we offer:
At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Starting salary ranging from 2600 to 3000 euros a month in accordance with your experience and qualifications
In addition to the base salary, we offer a competitive benefit package that currently includes:
- Annual bonus scheme
- Epassi Lunch & Flex benefits to support your daily wellbeing
- Comprehensive occupational healthcare at Terveystalo
- Employee assistance program offering confidential support and resources for all aspects of your life
- Insurance benefits for travel and leisure
- LinkedIn Learning & YES Learning platforms and time allocated for continuous skills & knowledge development
- A flexible hybrid working model, with 3 days a week spent in our office
- Wellbeing resources such as global theme weeks, collective activities, shared materials, webinars and much more
- The opportunity to work in a multicultural environment
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV and cover letter by August 17th. We encourage early applications as we will be reviewing submissions on an and interviewing suitable candidates on ongoing basis. The ideal start date for the role is in early September.
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa
Who we are:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.