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T&T- Customer - CS&D - BA - General Banking | Gurugram | Associate Director
senior · Consulting
T&T- Customer - CS&D - BA - General Banking | Gurugram | Associate Director
• Job requisition ID : 110000
• Location: Gurugram
• Entity: Deloitte Touche Tohmatsu India LLP
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.
The team
Customer Strategy team makes connections like no other with people, ideas, technology, society, our clients and their future. We package the full power of Deloitte to create The Human Experience filled with heart, vision, values, energy and trust.
Your work profile
As an Associate Director in our Customer Strategy & Applied Design (CS&D) Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -
- You must be a hands-on self-starter with a structured thinking / problem solving mindset and one who is comfortable dealing with a high level of ambiguity
- Your experience in Financial Services sector in India may have been gained either as a Management Consultant and / or as an Industry professional who has worked in a wide variety of roles that helps you to understand the strategic drivers without losing sight of the operational rigour
- You may have worked with clients in India, the Middle East or Southeast Asian markets and may have exposure to either the Banking/NBFC, Payments or the Insurance industry
- You may have worked with clients in the financial services domain on optimizing their existing processes, products and services through operational, digital or strategic transformations
- You must have a strong appreciation of emerging Digital technologies and their impact on Financial Service business models
- Responsibilities include: providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement
- Implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance
- Participate in the development and presentation of proposals for business development activities
- You may have a basic understanding of certain compliance procedures and policies for Banks/Insurance or Wealth Management firms
Desired qualifications
- MBA from a Tier-1 B-School and a Bachelor's degree or equivalent in commerce, business, economics, or engineering from a top-tier institution
- A minimum of 5-8 years of Business Consulting (or 8-12 years of industry experience) is required
- Ability and proven experience to lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large financial institutions
- Excellent PowerPoint and presentation skills. Data analytics and financial modelling skills are an advantage
- Basic understanding of developing customer journeys and Agile/Scrum project management methodologies is welcome
- Candidates with prior consulting experience will be preferred
Your role as a Consultant
We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
In addition to living our purpose, an Associate Director across our organization must strive to be:
- Inspiring - Leading with integrity to build inclusion and motivation
- Committed to creating purpose - Creating a sense of vision and purpose
- Agile - Achieving high-quality results through collaboration and Team unity
- Skilled at building diverse capability - Developing diverse capabilities for the future
- Persuasive / Influencing - Persuading and influencing stakeholders
- Collaborating - Partnering to build new solutions
- Delivering value - Showing commercial acumen
- Committed to expanding business - Leveraging new business opportunities
- Analytical Acumen - Leveraging data to recommend impactful approaches and solutions through the power of analysis and visualization
- Effective communication – Must be well-able to have well-structured and well-articulated conversations to achieve win-win possibilities
- Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for
- the success of engagement(s)
- Managing change - Responding to changing environment with resilience
- Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
- Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
- Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
- Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.
Location and way of working
- Base location: Gurugram, Haryana
- This profile involves frequent travelling to client locations
- Education : MBA from Tier 1 or 2 B-school (must), B.Tech / B.E. (preferred), any other bachelors is okay