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USI-EH27-EA-GTLO-Junior Learning Coordinator
junior · Other
Global Tax & Legal—Junior Learning Delivery Coordinator—India
Function: Global Tax & Legal
Reports To: Global Tax & Legal—Hyderabad Manager
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Description and Job Purpose
The post-holder will serve as supporting administration of our client conferences and learning programs ensuring a seamless execution of pre- and post-program activities resulting in an elevated attendee experience by being responsible for the following.
Client Conferences:
· Collecting changes/deletions/additions throughout the client nomination rolling process
· Checking marketing eligibility for invitees through the use of the Marketing Eligibility Analyzer (MEA) tool and advising PPMDs if their client is ineligible along with providing information on next steps
· Updating the records post conference to include final confirmed attendees
· Checking & maintenance of conference email inboxes and responding to questions/issues as required
· Processing CPE, providing all the pertinent information and sending certificates once confirmed
· Collecting pictures and bios of all our speakers (leveraging database/DPN)
· Sending calendar invitations to speakers regarding rehearsals and session times
· Creation of forms for chargebacks post conference, following up on any missing WBS codes
· Compiling attendee information and evaluation results into a comprehensive post-conference package
· Assisting with miscellaneous tasks related to client conferences
Global learning courses under the close supervision of the Senior Analyst Delivery Specialist:
- Set up, reporting and maintenance of participant registration system
- Assist with editing the Global Tax & Legal calendar with course dates for Global Tax & Legal Learning
- Branding and formatting learning materials
- Access control and loading of various documents onto Teams/SharePoint
- Act as Zoom producer for virtual learning sessions
- Set up, reporting and maintenance of evaluation system
- Maintenance of participant numbers on master schedule, completing course recharges and billing
- Uploading participant information onto the Deloitte Learning Platform (LMS)
- Manage Global Tax & Legal Learning central mailbox on daily basis.
- Supporting the provision of data and management information on a timely basis
- Amend distribution lists for Global Tax & Legal Learning networks
Skills and Personal Attributes Required
- Excellent oral and written communication skills
- Strong client service delivery mindset and skills
- Ability to build rapport with internal clients and external suppliers at all levels.
- Mature approach, including initiative and common sense.
- Professional in manner with a commercial approach to decision taking.
- Willing to work overtime and from the office base location in Hyderabad.
- Able to cope with a pressured and varied workload
- Able to multitask effectively with strong time / project management skills
- Ability to work to deadlines
- Strong team player
- Commitment to the role and self-development
- Excellent knowledge/grasp of English grammar and spelling
- Excellent IT skills - PowerPoint, Excel, Word, Teams, SharePoint etc. Expertise in Excela and Power BI would be particularly advantageous
- Knowledge & understanding of learning management & evaluation technologies
Specific Duties and Responsibilities
Course Coordination
- · Registration
- o Using registration tools to build, monitor, confirm registrations, Deloitte Learning Platform uploads
- · Materials and course resources
- o Chase, collate, rebrand materials and course resources
- · Pre-Work
- o Deal with pre and post work requests
- · Finance and budgets
- o Invoicing, recharges, budget reconciliation
- · Evaluation
- o Evaluation forms, summarising data, facilitator feedback
Annual Tasks
Assisting with annual tasks relating to the global calendar of programs:
- · Building registration forms
- · Updating data sources (e.g. catalog, internet sites etc.)
- · Directory management
Other Responsibilities
- Teams/SharePoint site
- Deloitte Resources (internet)
o Liaising with Knowledge Management team to keep DR updated
- Updating distribution lists
- Reporting
o Analysing data as required for reporting purposes
- Team Meetings
o Send out calendar invites to all team meetings
Development of personal learning and developmental competencies
- · Attend technical or non-technical training, in-house and external, as appropriate, to maintain and develop key skills.
- · Attend seminars on Learning delivery methods as appropriate and read training literature to maintain and develop within the role and feedback key/useful learning points to rest of the Delivery team