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USI-EH27-F&A-A&C- L10-Services Support Associate II- System Support (R&C) - Hyderabad
mid · Consulting
| Services Support Associate II, Records & Contracts, System Support |
Do you have an aptitude for data analysis and creating positive user experiences? If so, you may be a good fit for this role. At Deloitte, we provide client services and develop new products and services to sustain competitive advantage, while managing a diverse collection of systems, processes, and functions. As a Records & Contracts (R&C) Analyst, you’ll help facilitate compliance with policies and practices related to records and contracts management by providing technology, tools and processes tailored to meet customer needs.
Work you'll do
As a Services Support Associate II, Firm Risk, Compliance, and Governance Services on the Records & Contracts team, you will be responsible for:
- Coordinate and manage assigned processes, projects, technologies, and initiatives, including identifying required actions and improvements and driving execution with the R&C team
- Monitor daily system health checks and support technology upgrades, user acceptance testing, and user acceptance validation activities
- Execute research, data analysis, system queries, and report generation to support records and contracts processes and projects
- Maintain project documentation and standard operating procedures for assigned processes and systems
- Escalate issues, risks, and decisions to managers, R&C leadership, or other stakeholders, and recommend mitigating actions
The team
The R&C team consists of an integrated, cross-functional group of team members, with every role critical to our successful project delivery. R&C partners with each Deloitte business to facilitate compliance with policies and practices related to records and contracts by providing technology, tools and processes tailored to meet their needs. We also play a key role in coordinating with the Office of General Counsel for document preservation requests. The team works closely with stakeholders in developing new processes and collaborates to enhance existing operations.
Location: Hyderabad
Shift Timings: 2 PM to 11 PM
Qualifications
Required:
- Bachelor’s degree
- 1-3 years of work experience in systems support, records management, contracts management, operations support, or a similar area
- Advanced Microsoft Office skills
- Experience conducting data analysis, system queries, and report generation
- Experience maintaining process documentation and standard operating procedures
- Written and verbal communication proficiency in English
- Experience supporting stakeholders across India and the United States
Preferred:
- Experience identifying trends in data and recommending process improvements
- Experience supporting system enhancement, upgrade, or testing activities
- Experience working in a compliance-focused or risk-managed environment