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Merchant Services Relationship Manager - Vice President
lead · Retail & Commercial Banking
Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience.
As a Relationship Manager within the Diversified Industries team in Merchant Services, you will manage a select portfolio of global large corporate clients. You will collaborate closely with the firm-wide bank coverage team, JPMorgan Payments Treasury Services. Your role involves maintaining strong relationships with key decision-makers and influencers within your assigned client relationships. You will work towards meeting JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting existing business, and identifying, pursuing, and acquiring additional business within your designated portfolio.
Job responsibilities
Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
Establish and maintain strong internal partnerships with respective JPMorganChase coverage teams through on-going collaboration and communication
Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments, Treasury Services
Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations
Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment
Required qualifications, capabilities, and skills
8 + years of experience in strategic relationship management and/or business development in the Payments industry
Contract negotiation experience
Senior sales and account executive management experience
Experience managing complex clients
Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
Experience and comfort level working with C-suite level client stakeholders
Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
Demonstrated ability to work across internal teams and external clients
Strong presentation skills
Exceptional verbal and written communication skills
Travel Required
Preferred qualifications, capabilities, and skills
Technology related experience
Master’s in Business Administration
Expertise in travel industry working with auto rental and airlines within the payments industry