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Workplace Solutions Specialist - US
mid · Operations
About Nu
Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.
Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.
Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.
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About the Role
This position will be responsible for the operations of our US sites, acting as the local point of contact for Workplace Solutions and ensuring that global standards and guides — developed by our Global team in Brazil — are properly followed and executed locally.
You’ll be Responsible for
Support facilities management provider(s), helping ensure the execution of contracts and providers for services including maintenance, parking, cleaning, catering, logistics, reception, utilities, waste management, etc.
Ensure processes are executed in a consistent manner, following global standards and guides. Support the optimal functioning of building systems (HVAC, fire/life safety equipment, elevators, etc.)
Collaborate with function line teams (Real Estate, IT, Security, Safety) on projects and programs delivered locally.
Identify opportunities for process improvement, cost reduction, and efficiency within the US offices, escalating and aligning with Global/LatAm leadership.
Monitor performance indicators (KPIs) and SLAs for the services provided locally.
Help ensure that facilities meet government regulations and environmental, and facilities standards.
Support the development and monitoring of the local expense budget, with analysis and reporting.
Evaluate technical scope within local contracts and proposals, monitor KPIs and SLAs, and flag deviations from global standards.
Support crisis management, contingencies and emergency plans locally.
Gather feedback and data to continuously improve space usability, comfort, and employee satisfaction, feeding it back to the Global team.
What We're Looking For Someone Who Has
Required
Effective communication and stakeholder management skills
Analytical and problem-solving skills
Decision-making
Ability to lead and manage teams and suppliers
Team Working
Attention to detail but also the ability to see the implications for the bigger picture
Financial awareness
Customer focused service - experience
Ability to solve advanced problems and deal with a variety of options in complex situations.
Strong background in project management and procurement processes
Bachelor degree (Engineering, Architecture, Business or other similar courses)
2+ years’ experience in Facilities Management with experience in workplace and facilities management with a focus on employee experience.
Excellent written and verbal communication skills in English and Spanish. Portuguese is a plus.
Availability to travel
Work Setup
Location
Miami, Florida (USA)
Work model
On-Site
Our Benefits
Top Tier Medical Insurance
Top Tier Dental and Vision Insurance
401(k) matching
20 days time off, 14 company holidays, and great culture that emphasizes work life balance.
Life Insurance and AD&D
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
Extended maternity and paternity leaves
Saving Plans - Health Saving Account and Flexible Spending Account
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.