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Job Overview

The Assistant Vice President (AVP) - KL CSC Billing Operations is an individual contributor role responsible for managing the KL Billings Core Process (invoicing, receivables and payments- reconciliation) process risk and control functions, Continuity of Business (COB), administrative tasks, and represent billing in various levels of service reviews, ops forums for the supported Asia Pacific (APAC) branches.

Additionally, the incumbent is responsible for the end-to-end operational tasks within the core billing function to be able to operate as SME and provide help and guidance to the operations staff in execution of Custody and Funds Billing for Asia Pacific branches. This role requires a highly analytical and meticulous professional who can balance hands-on operational execution with strategic risk management, stakeholder communication, and process improvement.

Key Responsibilities & Accountabilities

1. Operational Management & Execution

• Day-to-Day Operations: Manage the daily operations of the Billing Unit, ensuring consistent delivery of service standards (SLAs) to all supported APAC branches.
• Hands-on Involvement: Actively participate in account maintenance, payment collections, and core billing operations to ensure accuracy and timeliness.
• Receivables Management: Oversee the Global Weekly Receivable Process, ensuring timely tracking, escalation, reporting and resolution of outstanding receivables by partnering with the client executives, client service team and branches.
• Administrative & Ad-hoc Support: Manage all administrative tasks, COB planning/testing, oversee record management function and other ad-hoc projects assigned by leadership.

2. Risk, Control & Compliance

• Risk Mitigation: Minimize operational losses and mitigate risks by implementing and exercising robust end-to-end operational controls over procedures.
• Control Testing & Oversight: Lead control testing and maintain strict oversight of the team's daily controls and assessments.
• Regulatory Compliance: Ensure operational procedures are actively practiced, up-to-date, and fully consistent with local and global regulatory requirements.
• Operating Practices: Establish and maintain appropriate operating practices to preserve service integrity and corporate compliance.
• Coordinate Risk and Control Deliverables: Be the central person on overseeing the risk management function within the KL Billing hub and coordinate all risk management deliverables which need to be provided to Global Billing Stakeholders and supported branches.
• Coordinate for Internal Audit with all partners: Perform the pivotal role to coordinate and provide all pre-audit and audit deliverables to IA. Ensure KL billing has audit ready preparedness by performing targeted checks and validation as and when needed.

3. Stakeholder Management & Service Reviews

• Service Reviews: Prepare high-quality service review decks and actively participate in service reviews with APAC branches and business partners.
• Technical Problem Solving: Resolve complex technical and operational billing issues, performing root-cause analysis and communicating findings and resolutions clearly to senior management and branch stakeholders.
• Inquiry & Investigation: Lead investigative efforts regarding billing discrepancies, system-related queries, and client inquiries, collaborating with internal technology and product teams.

4. Reporting, Capacity Planning & Continuous Improvement

• Management Reporting: Prepare comprehensive management reports, production statistics, and capacity planning models to optimize resource utilization.
• Capacity Planning: Plan capacity to meet key performance indicators (KPIs) while maintaining strong employee satisfaction and morale.
• Process Improvement: Contribute to and implement innovative ideas for process improvement, operational efficiency, and automation (e.g., reducing manual touchpoints).
• Leadership & Mentoring: Provide guidance, support, and mentorship to junior staffs within the department to foster a collaborative, high-performance work environment.

Pre-requisites & Qualifications

Education

• Bachelor’s degree in Banking and Finance, Accountancy, Commerce, Business Administration, or a related field. Professional qualifications (e.g., ACCA, CIMA, CPA) are an added advantage.

Experience

• Minimum of 7- 10 years of experience in financial services operations is preferred.
• Direct experience in Billing processing, Securities Operations, Custody/Funds administration, or Banking operations is highly advantageous.
• Proven track record of managing risk and control frameworks, COB methodologies, record management and audit readiness.

Competencies & Skills

Technical Competencies

• Systems Literacy: High level of computer systems and database literacy (e.g., advanced Excel, billing platforms, database querying tools) along with sufficient literacy in the use of AI tools permitted in Citi.
• Vendor Management: Experienced in working with and managing relationships with external 3rd Party Vendors.

Interpersonal & Leadership Skills

• Communication: Excellent verbal and written communication skills, with the ability to present complex data clearly to senior executives and diverse stakeholders.
• Relationship Building: Strong interpersonal skills with a proven ability to build and maintain collaborative working relationships across geographical boundaries.
• Analytical Thinking: Meticulous attention to detail and strong analytical skills, with the ability to identify process gaps and implement robust control frameworks.
• Proactive Mindset: Demonstrated ability to drive process improvements, automation initiatives, and mentor junior staff.

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