Prime Services Account Manager, Director

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Prime Services Account Manager, Director

senior · Sales & Business Development

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Job Overview

The Director level Prime Services Account Manager is responsible for driving a seamless client experience across the Prime Services platform from initial opportunity through implementation, go-live, and transition to ongoing support teams. Acting as a strategic leader and client advocate, the role partners across Sales, Onboarding, Account Management, Operations, Product, Technology, Legal, Compliance, and Risk to ensure successful execution of complex client initiatives. The Director identifies and mitigates execution risks, enhances governance, and drives continuous improvement across the client lifecycle. This position requires deep Prime Services expertise, strong organizational influence, and the ability to deliver results across multiple stakeholders without direct management responsibility. The successful candidate will combine commercial awareness with a disciplined risk and control mindset to improve client outcomes and operational effectiveness.

Key Responsibilities

• Serve as a strategic partner across the client lifecycle, from opportunity identification through implementation and production launch.
• Drive a consistent and high-quality client experience across Prime Services products and services.
• Partner with Sales teams to evaluate client requirements, implementation complexity, and execution readiness.
• Coordinate activities across Onboarding, Account Management, Operations, Product, Technology, Legal, Compliance, and Risk functions.
• Act as a central point of coordination for complex and strategically important client initiatives.
• Identify and address gaps, obstacles, and inefficiencies that may impact client outcomes.
• Ensure appropriate governance, accountability, and transparency throughout the implementation process.
• Escalate and help resolve issues impacting client delivery, timelines, or operational readiness.
• Champion client needs while balancing commercial objectives, operational capabilities, and risk considerations.
• Drive enhancements to client onboarding, implementation, and servicing processes.
• Monitor implementation performance and identify opportunities to improve efficiency and scalability.
• Apply a strong risk and control discipline to client lifecycle activities and change initiatives.
• Partner with control functions to ensure adherence to regulatory requirements, policies, and procedures.
• Lead post-implementation reviews and drive continuous improvement initiatives across the franchise.
• Serve as a subject matter expert on Prime Services client experience, implementation governance, and best practices.

Qualifications

• 20+ years of Prime Services and related markets.
• Deep understanding of Prime Services products, institutional client workflows, and operating models.
• Proven ability to influence cross-functional teams and senior stakeholders without direct authority.
• Strong risk, control, governance, and process improvement mindset.
• Exceptional communication, stakeholder management, and problem-solving skills.
• Track record of leading complex strategic initiatives within a global financial institution.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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