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Client Service Officer
entry · Operations
Are you ready to embark on a new journey within our organisation? Whether you're seeking fresh opportunities to elevate your career or eager to bring your skills to a new team or job, we invite you to explore this role and keep putting your values to work while you take the next step.
Triodos Investment Management believes in human potential, is a learning organisation, and aims to create an inclusive environment where everyone can grow by developing their skills and competencies. Internal transfer is a great way to gain diverse experiences and find new opportunities!
Triodos Investment Management is currently hiring a Client Service Officer (28 hours)
How you will make a difference
You will help us to ‘change finance to finance change’, by developing and implementing artificial intelligence solutions to solve complex problems and enhance business operations.
As part of your role, you will:
Serve as the primary point of contact between Triodos Investment Management and its service providers (Transfer Agents / Fund Distribution platforms & partners / Fund Data dissemination platforms & partners) fund distributors, investors/account holders ensuring inquiries, complaints, and requests are handled efficiently to maintain client satisfaction and loyalty.
What you will bring
Your unique potential and your values matter for us most. We look for people who are self-aware and who think in a holistic way, always conscious of their impact on society, environment, and the economy.
To be successful in this role you:
- support Business Development team on all sales and account management activities.
- have client Interaction and respond promptly to client inquiries via email, providing accurate and timely information.
- have administrative duties; maintain and update client databases, manage records securely, and ensure compliance with data protection regulations.
- liaise with business development, marketing, product management, fund reporting, compliance, kyc team e.o. to integrate client requests into smooth workflows.
- provide clients with guidance on products or services, including fund trade technical support when necessary.
- perform on monitoring and reporting; track client interactions, document processes, and identify potential service issues for proactive intervention.
Furthermore, it is expected that you will have:
- Investment Management knowledge; Knowledge of fund & data distribution channels and fund trade processing
- strong verbal and written communication skills to convey information clearly and handle complex interactions.
- ability to understand international client needs and respond appropriately.
- analytical skills to investigate issues and provide satisfactory solutions.
- familiarity with CRM systems and operational systems relevant to client management.
- ability to manage multiple client requests efficiently and maintain accurate records.
- skills to handle disputes or complaints professionally and maintain positive client relationships.
Your future colleagues
The team consists of 3 co-workers and is strongly connected to other departments within Triodos Investment Management.
What we offer you
An inspiring work culture
The most important thing about working with us is that you are part of community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:
- find a sense of meaning in your work
- create positive energy and impact with your co-workers
- build mutual trust and respect in working relationships
- enjoy fulfilment at a professional and personal level
A comfortable working environment
Our award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues.
And of course, great remuneration and working conditions:
- a salary appropriate to the position, our remuneration policy and your experience (2,790 – 2,994 based on 28-hour work week)
- 13th month and 8% holiday allowance
- an attractive pension policy
- we will offer you first an one year contract
- a mobility card (including free private travels)
- flexible working hours and the opportunity to work from home
- reimbursement of a company bicycle to the max of € 1,500
- 27 holiday days with a 36-hour working week, plus the option of buying 2 weeks of extra holiday days
- extra leave to contribute to voluntary work
- a range of education and training opportunities
- the option to join our collective health insurance
- a working from home allowance per home office day
- suitable home office equipment up to € 750 every 5 years
Sounds interesting?
If you feel that you would be a good fit for this role, we would love to hear from you.
If it interests you but you still have some questions, please connect with Michal Zajac to discuss further (in a confidential meeting).
We will provide you with all the information about the position, employment conditions, and recruitment process, so you can make an informed decision about applying.
The closing date for applications is 17 August 2026
Please note that the interviews will take place at our office on 24 August first interview round, 27 August second interview round.
We may close this vacancy earlier if we receive a sufficient number of suitable applications, so we encourage you to apply early.
If the role interests you but you still have some questions, please connect with us via email: careers@triodos.com. If there are any additional adjustments you may need during the application process, please let us know.
We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply!
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Who we are
Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain.
Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.
Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.
We are a certified B Corp since 2015. B Corp is a growing global community of successful and sustainable companies that create positive social impact and change.
We are also one of the founders of The Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.
www.triodos.com | www.triodos-im.com | www.triodosfoundation.nl