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Retail Learning & Development Manager
manager · Human Resources
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.
POSITION OVERVIEW
The Retail Learning Manager role is a key partner to Retail in support of achievement of Key Business Results.
Project Group: Within a project group, the Sales Training Manager’s primary responsibility is to assess development needs, drive training initiatives and identifies and deploys creative training solutions for retail employees. This position actively searches, creatively designs and implements effective methods to educate, enhance and recognize performance.
Market Support: Within a Market, the Retail Learning and Development Manager is responsible for coaching to and sustaining Tiffany client experience behaviors. In partnership with the France, Netherlands, Belgium and Monaco team, the Retail Learning and Development Manager is responsible for communicating the local training curriculum in their market to ensure employees have the knowledge of training and development events and resources.
The role requires strategic thinking, leadership presence, expertise in retail, coaching and highly effective facilitation skills to engage a diverse workforce. With strong competencies in place and a set of binding cultural values, our top priority is building skill-based learning solutions for all employee levels at Tiffany & Co.
Instructional Design
Partner with corporate support teams and regional stakeholders to design innovative curriculums, programs, or learning solutions aligned with strategic priorities, key results, cultural values, and diversity & inclusion.
Adapt global content to align with market needs.
Align learning solutions with course objectives and learner needs.
Training Delivery
Facilitate impactful instructional material that focuses on skill development and behavior change that will drive business impact and desired outcomes.
Establish credibility as an instructor and create a positive learning climate while delivering various learning methodologies.
Support the application of behavior through using direct communication, delivering constructive feedback and demonstrating active listening.
Measure learning outcomes aligned with business impact through post-training endeavors (surveys, follow-up, correspondence); analyze results and communicate to stakeholders.
Sales Coaching
Monitor and observe daily client interactions in Tiffany retail stores to ensure the sales and service standards are consistently high and brand behaviors are demonstrated at all aspects of the client interaction.
Share strengths and areas for improvement to the team, including product knowledge, selling skills, and service essentials.
Recommend and support short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, Company resources, etc.
General
Collaborate with others, seek feedback from team members and stakeholders throughout the design process.
Communicate effectively with clarity, credibility and timeliness.
Embody a growth mindset and demonstrate the ability to inspire others.
Required Experience
Minimum of 6-8 years retail/training experience, instructional design, classroom facilitation or performance consulting experience.
Highly effective facilitation and presentation skills.
Highly organized with ability to execute innovative solutions.
Self-motivated, accountable, and confidence in ability to consult, design, develop, and deliver leadership, manager, high-potential, and luxury retail sales training programs.
Experience developing measurement tools and strategies that focus on reaction to learning, knowledge transfer, application on the job, and business impact.
Can effectively manage change and shift gears comfortably; highly effective in ambiguous environments and able to produce maximum results with little direction and guidance.
Strong decision-making and problem-solving skills; proven research skills to gather data, best practices, and points of view to ensure sound judgment.
Proven ability to manage multiple projects and competing priorities while balancing quality with on-time delivery.
Excellent follow-up, organizational skills, project management skills, and able to handle multiple tasks simultaneously.
Strong interpersonal skills and the ability to work collaboratively with all levels of employees.
BA/BS
Ability to travel (may require occasional weekend hours)
Strong proficiency with Microsoft Office software
Preferred
Knowledge of luxury retail
Jewelry industry experience
Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
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