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T&T- Customer - CS&D - Business transformation and Strategy | Delhi- Consultant
mid · Consulting
T&T- Customer - CS&D - Business transformation and Strategy | Delhi- Consultant
• Job requisition ID : 110180
• Location: Bengaluru
• Entity: Deloitte Touche Tohmatsu India LLP
The team
Customer is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead. Learn more about Customer
Your work profile
· Support client engagements across automotive sales transformation, channel strategy, dealer network optimization, customer experience, pricing, profitability improvement.
· Conduct market assessments, competitive benchmarking, business process re-engineering and customer insights research to drive data-backed recommendations.
· Contribute to the development of growth and market-entry strategies, digital retailing, and aftersales service excellence programs.
· Drive analyses on EV adoption, connected vehicle services, mobility-as-a-service, and sustainability initiatives.
· Collaborate with client stakeholders to design operating models, sales processes, and performance management frameworks.
· Support project management: track deliverables, manage risks, and ensure high-quality outputs.
· Develop thought leadership and contribute to practice-building initiatives in the automotive and mobility space.
Key skills required
· MBA/PGDM from a premier institute or equivalent qualification.
· 2-5 years of experience in management consulting, automotive sales & distribution, or strategy roles.
· Strong understanding of automotive industry trends, dealer and retail operations, EV/mobility ecosystem, and digital transformation.
· Proven analytical, problem-solving, and stakeholder management skills.
· Excellent communication, presentation, and interpersonal skills.