Product Manager for ERP Integration and Embedded Banking - SVP

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Product Manager for ERP Integration and Embedded Banking - SVP

senior · Technology / Software Development

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Job Overview

Embedded banking moves financial services inside the platforms clients already live in, such as their ERP. Citi builds and owns all of our ERP Integration products, removing third-party dependencies, keeping client data protected within Citi, and ensuring a fully branded experience that retains the client relationship. The Product Manager - ERP Integrations is responsible for setting strategy and providing direction, leadership and budgetary management, etc. Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life-cycles in coordination with the broader Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.

78% of corporate clients rank seamless ERP integration as top priority.

62% would switch banks for better ERP connectivity.

Responsibilities:

• Oversee strategic roadmap, development, launch, and marketing to gain maximum benefit from each product

• Oversee day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results

• Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients

• Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within a region or business

• Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions

• Oversee all aspects of program life cycle management including market demands, technology trends, and the competitive field

• Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans

• Develop and communicate a business plan to approach the marketplace, and coordinate and implement team procedures, client problem resolutions and client management

• Help drive innovation by working with external partners/alliances to develop products, manage vendor relationships, and prepare agreements

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience

• Experience managing across multi-function and/or global business

• Functional experience in marketing, credit, acquisitions, product development, or analytics

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated analytical skills

• Demonstrated problem-solving and decision-making skills

• Consistently demonstrates clear and concise written and verbal communication

• Ability to work in a team-oriented environment

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

Own and Commercialize the product

• Turn the integration capability into a sellable, scalable product: packaging, pricing, and the business case, with a clear view of revenue, adoption, and unit economics.

• Build the go-to-market with sales, marketing, and implementation: positioning, sales enablement, demos, and the materials relationship managers use to win deals.

• Define and track the metrics that matter, connected clients, integration time-to-live, transaction volume, attach rate of financing products, and revenue per client.

• Run commercial trade-offs: build vs. partner, what's standard vs. bespoke, and where to invest to expand the addressable market.

Work with Clients

• Sit directly with corporate treasury, finance, and IT teams to understand how they actually run cash and payments and translate that into product.

• Lead discovery, design partnerships, and pilots; turn a handful of reference clients into repeatable, productized integrations.

• Support pre-sales and deal pursuits as the product expert and own the feedback loop from live clients back into the roadmap.

• Partner with implementation and client service so onboarding is fast, predictable, and doesn't depend on heroics.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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