Coordinator, Client Engagement

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Coordinator, Client Engagement

mid · Luxury & Retail

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

MISSION

The Client Engagement Coordinator is responsible for supporting the development, execution and analysis of retail and omnichannel client engagement strategies for North America. This role will own the budget management for the Client Engagement team and help identify and implement new initiatives to target, build and establish successful relationships with existing and emerging clients through exceptional experiences. They will also be responsible for performance and ROI analysis, watch NLE strategy, and collaborating cross-functionally with internal stakeholders. This person must possess a keen attention to detail, have experience working with data, and have strong Excel and PowerPoint skills. The role will report to the Senior Manager, Client Engagement.

HOW YOU WILL MAKE AN IMPACT

KEY RESPONSIBILITIES

• Own the budget management for the Client Engagement Team and prioritize spending based on business needs: 
• Track & monitor in Excel, ensuring funds are spent timely and appropriately on key initiatives
• Forecast & plan in partnership with the Boutiques and Regional Directors 
• Process invoices and expense reconciliation 
• Analyze actual vs planned spend and following up with appropriate teams
• Prepare monthly financial reporting to executive team 
• Responsible for vendor onboarding and management 
• Support activation strategy planning, performance data-pulls, and ROI reporting for events, product launches, and boutique openings Work cross-functionally to help support the client engagement strategy planning for events, product launches, boutique openings.
• Pull and consolidate performance data with a cross-functional team to support event analysis for post-event report including ROI analysis and performance summaries.  
• Contribute insights and recommendations to improve future activations based on performance results.
• Own Boutique gifting and treatment allocations, working with the regional teams to assess needs and partnering with the Brand team on strategy and feedback loops; track and report on results regularly.
• Support the allocation and tracking of numbered limited-edition (NLE) watches, aligning with business priorities and client demand.
• Assist with client request prioritization based on sales strategy, demand, and client profiles.  
• Work with merchandising team to monitor inventory availability. 
• Support in answering inbound emails about watch NLE requests. 
• Ensure adherence to Brand guidelines and procedures.

WHAT WE ARE LOOKING FOR

• College degree in a Business, Marketing, Economics, Analytics or related field.
• 1+ years of experience in managing cross-functional projects relating to data.
• Tech savvy with proficient computer skills, including Microsoft Office Suite (Excel, PowerPoint, Word).
• Working knowledge of data visualization tools such as Tableau, Power BI, Looker is a plus.
• Good level analytical skills with focus on attention to detail.
• Good written and verbal communication, interpersonal, analytical, organizational skills.
• Ability to work independently, apply critical thinking and proactive approaches, is adaptable and can work with and across different business disciplines.
• Strong time management and problem-solving skills.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $30.00 to $34.00 per hour.

At Richemont, We Craft the Future!
 

#Richemont #WeCraftTheFuture