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Client Data & Insights Analyst
Other
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
MAIN PURPOSE
The Client Data and Insights Analyst will support client data related projects and daily activities. You will be a client data subject matter expert, responsible for maintaining our client database, supporting client reporting, sharing client insights and communicating business recommendations. The role will report to the Senior Manager, Client Data and Insights.
KEY RESPONSIBILITIES
Database:
- Support client data topics across Cartier North America.
- Responsible for data quality and cleansing updates, including client profile merges and client reassignment.
- Focus on continuous improvement of data collection, regular maintenance, cleansing, quality monitoring and updates.
- Ensure local client data governance, security and compliance adherence in partnership with the Data Solutions team.
- Assist on all database and client data related projects; be a subject expert on tools such as Salesforce, SAP, Power BI, Looker and other platforms.
Reporting:
- Assist on all client data reporting for the commercial teams (boutiques and specialist retail) to ensure they are achieving their clienteling, MyClients, data capture and Cartier Care KPI objectives.
- Help to identify, analyze, interpret and present the performance of all client-related KPIs, intelligence and insights.
- Support building reports that assist the network with their client development activation plans, client data capture, prioritizing the Maison’s programs and activities.
Insights:
- Support analytics and insights surrounding the client database and all client channels, with an emphasis on identifying and understanding client behavior patterns.
- Serve as a liaison with cross-functional corporate teams on all client data needs and insights; help identify actions and recommendations.
- Partner with senior manager to recommend solutions and insights that influence client loyalty, acquisition and retention with an omni lens.
- Extract client lists to support client engagement strategy, product launches and boutique activations.
- Collaborate to deliver training to boutiques on data input and insights best practices.
YOUR PROFILE
- Bachelor's degree in Business Administration, Data Science, Statistics, or related field.
- 2+ years of experience in managing data and analytics projects; luxury experience a plus.
- Tech savvy with proficient computer skills, including Microsoft Office Suite (Excel, PowerPoint, Word); experience with Salesforce and Looker a plus.
- Excellent written and verbal communication, interpersonal, analytical, organizational skills.
- Excellent time management and problem-solving skills.
- Strong critical thinking ability.
Pay Range: $30-$34
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